This was a challenging transaction as you are more than aware. You provided extraordinary service which resulted in both the Buyers and Sellers greatly benefiting from your actions! Thanks.
Ron E. - Realtor, McKinney, TX
It was a pleasure meeting and working with you and your team as well. I will definitely recommend your services to anyone I know.
Hope to stay in touch as you’re a great “go to” person for local connections. :)
Alli F., Plano, TX
Just a short note to say how nice it was to meet you personally during the closing. I was a bit taken by surprise (pleasant surprise) to see you and very much appreciate your taking the time to introduce yourself. I am quickly discovering how right you were with contractors dragging their feet! Looking forward to working with you in the future. Best regards.
Patrick S., Farmers Branch, TX
You already know what I think about your company. ...you guys are awesome! As mentioned in a previous email, my transaction with your company was the easiest one I've ever had, and that's after 13 years of being in real estate! I will gladly pass along to my customers. I look forward to doing business with you again soon.
Viana L. - Realtor, Dallas, TX
You and your team need to be commended on this! You took a tricky underwriting challenge and made it happen, AND made in basically painless for us. You have earned my adulation and of course I will refer clients and friends to you. Really, really grateful for your work on this.
Steve T., University Park, TX
You guys ROCK!!! Thank you very much for all of your help and phenomenal service throughout this transaction. I guarantee that I will be recommending you all to anyone I know who needs lending without the painful negotiations. Your services have been outstanding!
Jason B., Frisco, TX
Thank you to everyone who helped in getting my mortgage loan processed and closed yesterday. I was very pleased with the process outcome, and especially pleased with the final numbers on the closing and the loan. I will definately recommend you to anyone needing any help with mortgage financing.
Gary B., Whitesboro, TX
First, I wanted to thank you and Mark for making this refinancing process so easy. Any complications were invisible from my end, and it was nice to just provide documentation and leave the rest in your capable hands. And for making it so successful - I'm pretty excited about a 15 year mortgage with a low rate. I did complete the survey and could sincerely answer "excellent" and "would recommend" to every question. Thanks for great service.
Dan B., Dallas, TX
Thanks for your help with this. It's always been the best experience to work with you and your team.
Peter G., Dallas, TX
Great, thanks for everything! You both did a fantastic job in working through a lot of issues that made a huge impact in the bottom line of the mortgage. I sincerely appreciate the common sense approach, and keeping me well informed along the way. You are the reason PrimeLending ranks in the top tier of mortgage industry. I'll tell Roseanna to give you both a big bonus and a raise!! :)
Jim B., Garland, TX
Working the transaction with you was a pleasure. You are truly a professional and kept us informed on every step. You made it all happen so quickly and when the papers were delivered to title company days early - what an impression that made on everyone! We have already given your name out a couple of times since and hope we will have the chance to work together again in the near future! Thank you for all your help!
John and Peggy G. - Realtors, Dallas, TX
Thanks again! I invested about 3 hours, including closing, to chop off $400 of monthly interest waste with no cost and no impact to my principal balance. Feels odd : )
Brandon F., Keller, TX
Mark did an outstanding job for me. Even though mine was a minimal mortgage compared to most of his clients…………… and my situation was challenging (4 months from retirement income instead of current income), Mark was persistent and continued to explore options until the job was done.
Brenda M., Irving, TX
This was one of the smoothest transactions I've had in a while. I really appreciate your professionalism and updates on the file as it progressed to actually closing on time for a change. As primarily a listing agent I'm stuck dealing with an array of different lenders so it's a relief when I know the loan officer is local and on top of things as your office definitely was. The big bank mentality of 800 numbers that go nowhere, and nine different people in seven different parts of the country working the transaction has really hurt the business and soured many agents.
In my opinion I think it's just a matter of time before customers as well as agents are going to forget trying to save that 1/16th of a percent and go through the aggravation involved with the big banks and hopefully go back to relationship lending and good service.
Rodger P., RE/MAX DFW Associates
I thought you did an excellent job and will definitely send my clients your way for loans. It is nice to add a competent and professional lender to my referrals for my clients. You also did things expeditiously which is very needed in the industry. The big 3 are impossible to get anything closed within a 30 day time period. But so hard to convince some clients otherwise…until they start the process and switch mid-stream with a lender that is not bogged down in systems and so many people handling 1 transaction.
I have put you on my referral list. Many thanks again for getting this closed so efficiently.
Kris G., Dallas, TX
I want to thank both you and Jill for everything you have done the past few days to get this deal closed. I will have to say I am VERY IMPRESSED, and am looking forward to working with the both of you again. I truly appreciate your can do attitude and willingness to do whatever it takes to get it done.
Ronnie E., Frisco, TX
It was a pleasure working with you as well on this transaction. The feedback from my clients was extremely positive as always. Your team is excellent and I would never think of referring any of my clients to another loan officer!
Thanks again Mark and I look forward to working with you soon!
Steve A., Dallas, TX
I've had it on my to-do list forever to write you and let you know how much we appreciate your help in buying our new home. Your service was outstanding, and I would not hesitate to recommend you to anyone buying a new home. Thanks for everything!
Cody K., Midland, TX
I have used Mark for a few years and have recommended him to countless friends. I work in the business and, therefore, know most of the loan officers in the Dallas area. Mark is in the top 1%. I know most of the management at PrimeLending and they are outstanding. A company that takes care of both their clients and their employees is a recipe for success and Prime has lived this for years.
Mark serves as a board of both the Texas Mortgage Bankers Association and the Dallas Mortgage Bankers Association. Mark remains active in the industry so that he can keep track of trends and to give back. He really is a selfless fellow and is someone that in the heat of battle, I would trust with my life…so why not my finances, too?
Jason G., Allen, TX
Roger and I really appreciate the excellent service you and your staff provided us with this refinance of ours. We have owned 9 homes in our 44 years of marriage and I can tell you this was the smoothest mortgage encounter we have ever experienced. All the awards I noticed in your office attest to the smooth working relationship you have with your staff and the excellence in customer service you provide your customers. Thanks again!
Jackie & Roger R., Plano, TX
Mark, I appreciate the effort you put into squeezing every drop of benefit out of what we had to work with! ...and like I said before... You put the FUN back in funding!
Tim D., Melissa, TX
I want to thank you for such a smooth transaction process. I have had several closings with out of state lenders that have been more than challenging.
Your lightning fast response, availability and attention to detail made this one of the smoothest transactions I have closed in quite a while. Thank you again for the referral of the Sibley's. I thoroughly enjoyed getting to know them and make help make their transition back to Oklahoma City. I think they got a great buy in a great neighborhood. My sincere appreciation to you for a job well done!
Simon S., Oklahoma City, OK
Just got to our new home!! Thank you so much for your help! You and your team are the best. We got that same feedback from my realtor and the title company. Thanks again!!!
Jeff S., Edmond, OK
I was extremely impressed with how you handled our mortgage. At a certain point, I stopped entertaining other offers (particularly with Mercedes' lender who was hounding me). I will do my best to refer business to you. Thank you again, not only for providing options and making sure I understood them, but for being an ear to bounce things off during this process.
Paul D., Frisco, TX
I was referred to PrimeLending through a co-worker who had a wonderful experience in the past working with Mark. I had high expectations since my co-worker had nothing but great things to say. I can honestly say Mark exceeded those expectations and then some. Those three little words "and then some" are the secret to Mark's success. They were the difference from just an "okay" experience to an "outstanding" one. I can only say "thank you" for such a wonderful experience and I wouldn't hesitate to pass his name along to anyone that needs his services.
Pauline H., Grapevine, TX
We sincerely thank both of you for the excellent work and expertise that you gave us in this process. We would not hesitate to recommend either of you to an associate, or to personally utilize your services in the future. We hope that we are afforded the opportunity to do so.
Valerie B., McKinney, TX
I think this has been the smoothest transaction of all time. Thanks for your assistance, I hope to fill out a survey in the near future that makes it all the way to the CEO. I am going to score Prime Lending an 11 out of 10 in every category.
Steve H., Grapevine, TX
Thanks for your all your help getting my loan done so quickly. I wish I had known you when I had originally started this process. I will definitely recommend you highly if anyone I know is ever in the market for a mortgage.
Mark T., Richardson, TX
I just want to thank you for the opportunity to work with such a great organization that delivers when you say you will! The experience and pleasure was all mine. I will certainly recommend you to my future buyer!
Renee Y., Keller Williams Elite Realty
Kim and I both want to say thank you so much for your help! I wouldn't have closed on the loft with another lender because I would have driven myself crazy. You're by far the best lender I have worked with and trust me you will get my business again. Actually, Kim posted on her facebook that we just purchased this loft and already have two people that want to rent it!
Also, like I mentioned before, I am a real estate agent and will be recommending ALL of my clients to you.
Thanks again Mark and I look forward to working with you again in the near future!
Steve and Kimberly A., Dallas, TX
Thank you Mark.......it was a pleasure working with you, too, and I have only nice comments for you and your team! I will keep your information handy if needed in the future!
Mary P., Keller Williams Realty
This is a quick note to say THANK YOU so much! YOU TOTALLY ROCK! You are so sharp and such a straight shooter, that you made this process easy and painless for me...and that's saying something with my steep learning curve in this area and my million questions!
It was truly a pleasure to meet someone so professional, so knowledgeable, so friendly and direct, and hey, okay, I'll say it - so gloriously sarcastic! What a guy!
My dad enjoyed meeting you today and thought very highly of you as well.
I will recommend you with confidence and enthusiasm at every opportunity to anyone who can benefit from your excellent service.
I'm sure I'll be in touch.
Dina R., Frisco, TX
Against the advice of our agent, we started the process with a well-known online lender. Despite their assurances that everything would go well, they backed out on us three weeks before the closing date. Mark and Jill stepped in and worked around the clock to find the best deal for our unique circumstances. Mark went so far as to remain in contact with us throughout his vacation. You just can’t beat the level of service we received.
Herbert and Jackie R., Coppell, TX
Just wanted to thank you and Mark for such an easy process in purchasing this home. This was the smoothest and fastest property transaction we have ever done! Thank you for the great experience!!
Melanie and Mandie N., Dallas, TX
Mark, Congratulations. The experience that Victoria and I had in the purchase and financing of our home was very professional by you and your team. Your guidance through the process gave us an ease that we are certain could not have been achieved elsewhere. Thanks so much, and we are testament that you truly deserve this honor. (in reference to Mark being voted in the "Best Mortgage Professionals in Dallas by D Magazine July 2010 issue)
Tom C., Dallas, TX
Thanks for the congrats and all of your help in our journey. You were truely wonderful to deal with and I can see why Tonya chooses to work with you. Even with the few bumps or hiccups that we had today with the builder, your presence, advice, and expertise made the closing go so smoothly. That being said, our prior two closings were terrible, but today was incredibly pleasant.
Thanks for all of your work.
Tim and Becky, Frisco, TX
A BIG thank you to your entire team for making everything so smooth! Thanks for turning what could have easily been a stressful experience into an easy one. You all have been great to work with and we truly appreciate everything. I will certainly be referring friends and family to you all (and my husband has said the same).
Thanks so much!
Jennifer B., Kyle, TX
Start to finish, buy and sell, in 45 days. Wow. Thanks for the honesty, effort and good communication!
Brandon F., Dallas, TX
Mark, I thank you so much for the support you gave me. You are professional and do care about your clients. It is pleasure working with you.
Gila G., Texas
Integrity and magic like that is what makes you our favorite loan officer ;) Thrilled with getting lower rate, good timing to refinance…thanks!
Krystal P., Allen, TX
Troy G, one of my best friends and one of your previous clients, spoke extremely, make that double extremely, highly of you. If you run a TV ad in the future, just sit Troy down and have him talk for 5 minutes, and BAM, your commercial will be done and your phone lines will be tied up with potential clients.
Roger M., Texas
You did an incredible job. You kept me in the loop with updates and the papers were there a couple of days prior to closing at Hexter-Fair. Hope to do business again‼
Linda D., Ebby Halliday - TX
Thank you for seeing it through, Mark, and thanks very much for showing at the closing. Just knowing that I had a mortgage expert present was a terrific comfort in a very unfamiliar arena.
David S., Lewisville, TX
Hi Mark! Thanks again for helping orchestrate my very first on-time closing in my 23 year career. You are awesome!
Erik f., Dallas, TX
Nick and I want you to know how much we appreciate all of your hard work on our home loan. It is very rare that you come across someone who genuinely cares about their clients' best interest and caters to their individual needs. I have seen many mortgage transactions over the years and no one holds a candle to your rates, fees and most importantly your dedication to your clients. We are so thankful for your professionalism and all that you have done to help us buy such a wonderful home. We look forward to working with you and referring all of our friends and family to you for many years to come!
Nick and Seychelle E., Dallas, TX
This transaction couldn’t have gone any better! And what a nice surprise that you showed up at the closing! Thank YOU for making this an easy one!
Lorrie S., Keller Williams, Dallas, TX
Thank you for all your help with our mortgage, and coming to the closing meeting. We were quite pleasantly surprised that you came. I don't think we're used to that kind of personal service.
No, thank you! Your service and knowledge of the business was very impressive. You stepped in a saved the day. I don't think there are many others that would be as pro active as you :) I will definitely keep you in mind for future business and would completely trust you to take good care of my clients. Thanks again!
Shawna, Realtor, Texas
I want to thank you and your team for your hard work. This was not the normal transaction as we all know and required extra effort…. very professional and hard working! Again much thanks!
Colleen H., Keller Williams Realty
Thank you, Mark. The whole process was seamless and we appreciate your efforts. Best part was the free float down! Along with the Selle's and Mato's we will also recommend your services.
Rob and Catherine B., Katy, TX
I have heard from several people about the great job you did as Chairman of the recent TMBA meeting in Dallas. The people who attended were extremely proud how you represented PrimeLending and how you represented yourself. Mark, I want to add my congratulations and let you know we are very proud of you. You are one of the reasons PrimeLending is an outstanding company. Thanks!
Alan White, Chairman & CEO, PlainsCapital Corporation
This has been a top-notch experience from beginning to end.
David and Meghan H., Dallas, TX
My wife and I were very pleased with the professionalism and dedication that Mark showed to us from the beginning of house hunting through our closing. Prompt to respond, always willing to educate, and to be an advocate for finding the right mortgage for you.
Matt and Aubrey P., Plano, TX
Mark was instrumental in getting us the home we wanted and has performed above the call of duty. I feel extremely comfortable in endorsing Mark and his staff to anyone looking to refinance or purchase their new home. He took the time to sit down and explain our options and does NOT slam his clients into programs that are not in their best interest. I recently had to tell some friends that they would have been in their new home if they had someone like Mark instead of their lender / broker that is dragging them through way too much pain and frustration. In today's hectic and ever changing time, it was truly a pleasure to work with Mark and his staff. I know I tested their patience but they knew how to keep me calm and informed.
Steve and Kristi H., Heath, TX
Mark has handled three mortgages/refinances for me and has also taken care of several of my friends whom I have referred. He is the personification of ethical behavior and takes a genuine personal interest in every transaction.
Jim B., Destin, FL
Mark did a fabulous job getting me the best mortgage for my new home. He not only made the process easy, he was able to put the whole package together in about a week! Thanks Mark for a job well done!
Robin M., Addison, TX
As a self employed business owner, I needed special help refinancing our mortgage. Mark did an excellent job presenting us with several options that allowed us to take advantage of great interest rates. The closing was fast and easy in the comfort of our home. From start to finish, this was by far the most professional service that I've experienced from a financial services company.
Cliff and Fran M., Plano, TX
They have been wonderful. I have worked with Mark Raskin and his team twice before. It was perfect. I was treated extremely well. It was the best loan possible. I appreciate it very much.
David L., Addison, TX
I wanted to let you know that you guys did an outstanding job of taking the ball and running with it... Everyone was very impressed with your quick closing.
George H., ReMax, Plano, TX
Thanks so much for everything! I really appreciate everything you did to get this closed so fast. I will definitely highly recommend you to my friends that are looking to purchase a home!
Lisa B., Plano, TX
Thanks for holding my hand through this new home process. This was a first for me, but you and your staff made it less stressful. Thanks for the advice, and I will surely send people your way when I can.
Kevin S., Florida