I could not be more pleased with Shane and Heidi's work in the loan and closing process. They worked very hard to do things "our way" and to respect and honor our choices and decisions. They were always available for rediculous questions or concerns and a very good source of information for us, as this was our first home. If I had to pick again there would be no doubt to choose Shane & Heidi's office. I cannot say enough to express how pleased I am with Shane & Heidi and am very pleased that our real estate agent suggested them.
Beth, Manteo, NC
Shane Cook was incredibly helpful & knowledgeable in handling the mortgages on 2 of our homes. He was always available & quick to return my calls, even on weekends.
Gayle, Annapolis, NC
Shane knew his products, delivered on his commitments, and kept my best interest in mind. Top Notch!
Margaret, Louden County, VA
To Whom It May Concern,
I must commend Shane Cook and the entire Prime Lending team for my recent closing on an investment property in Kill Devil Hills. He helped me get speedily approved for the loan and kept me informed with phone calls and emails throughout the entire process. But when our appraisal came back at a substandard rating (C5) for a conventional mortgages I thought my hopes for closing on this home were all but lost. No conventional loan program would touch the property.
However, Shane said, "Let me see what we can do about a rehab loan option and I'll call you on Monday." Sure enough Shane had another loan option up his sleeve. We were short on funds needed to make the requisite improvements to the property and the bank had been unwilling to budge on the price so there was no way for us to come up with the additional $7,100 to get the home in shape for renters. But Shane got us approved for a rehab loan that included all the capital needed for us to give the home a MAJOR Facelift.
We were given a 45 day period for our contractor to get the home ready. The PrimeLending rehab dept. was also very easy to work with. Winny also kept me in the know on the entire process via phone calls and texts with the paperwork to get the General Contractor the funds needed to work on the home. The
renovations were completed in a timely manner, the $ was dispersed to the contractors very quickly and the whole process was really easy
At closing, my realtor said there is nobody on this beach that could have closed that deal than Shane Cook. I believe her and am a customer for life.
Thanks again Shane, Heidi, Winny and the whole Prime Lending Crew!!!!
Herman, Kittty Hawk, NC
Shane/Heidi: Kim and I wanted to thank you both for the extraordinarily positive experience we feel you provided in connection with our OBX home financing. The process was seamless and yet when we did have questions, you both were entirely responsive and great to deal with. When Shane and I first spoke – he assured me the distinction of using PrimeLending, as opposed to other institutions, would be the service. In every way, we couldn’t agree more that the manner you both treated us and handled our loan was fantastic. We’ll certainly enthusiastically make sure we relate our experience to family and friends.
Kim and Mark, Morris Plains, NJ