From the initial time I spoke with Steve about refinancing to the closing, he was extremely easy to work with and available at all hours to answer all my questions. I've never experienced customer service like this with any of my other mortgages/ refinances. The ability to upload documents online was also a very convenient feature and one I felt helped streamline the process.
Troy K., Overland Park, KS
Steve was such a great resource for my husband and I. We were first time home buyers, and to be honest, didn't understand a thing about getting a loan. We were referred to Steve by our realtor and he truly was a blessing. He explained every detail of our loan in a language we understood. He was honest about his rates compared to others, and what was the best loan for US. I feel that my husband and I were very "needy" customers as everything was new to us, but Steve was very patient and understanding. He was able to do everything via email since my husband's schedule and mine never matched. He also met my husband, when needed, in the evening and "off" hours to match our schedules. He made the entire process smooth and quick. We cannot thank Steve enough for his service and strongly recommend him to everyone we meet that is purchasing a home. At the end of the process, he was more like a friend than our loan originator.
Amy C., Lenexa, KS
My husband and I made the best decision by choosing to use Steve Tremaine with Prime Lending. Steve is one of the hardest working guys I know...... He answered my calls at all hours...at 8am and even later in evening after 6pm.... His responses to our questions and concerns were incredibly quick and helpful. Steve made the entire process very easy and less stressful than previous home loans we have had. I truly believe he had our best interests at heart and was very genuine to work with....proving this by being incredibly understanding when I had to drag my one and three year old sons into his office to sign papers.
We sold a home for sale by owner, found a new home and closed all within 30 days and couldn't have done it without Steve and his teams' help. Thank you so much for everything!
Erin & Jeff L., Olathe, KS
We loved working with Steve. He was recommended by our friend and realtor, and we couldn't have been more pleased. Very responsive, friendly, great sense of humor and detail-oriented (supremely important in this field). Home loans have become quite complicated so it was fantastic having a professional keep track of all of the details. We'd work with Steve again in a heartbeat. Thanks Steve
Natasha B., Kansas City, MO
Hi Lisa and Steve - Just a note of thanks to both of you for the great service throughout our loan process. You both were really responsive, which is key quality #1 to feeling well served. I'm sure you both had extra work to do to get our closing date moved up 3 weeks, and now that our move is behind us, I'm realizing how great it was to be able to do that. In any case, much appreciated!
Kirk T., Kansas City, MO