Let me thank you! The best part of the whole process was working with you. Your knowledge of the business and encouraging information helped me to remain sane through it all. It was quit a bit nerve racking. I felt that you were very good at explaining things so that I could understand and very helpful to me in my decision making.
I want you to know that I was just a couple of days ago talking to a young lady about you and how you had been so helpful to me in my home finance process. She is planning to sell her current home and buy another one. I told her that you would be a great source of help and that you could answer all her questions and that if I did it again I would definitely call you…. I think she could get good advice from you about what she can do now and later to have a smoother buy experience. I told her that I thought that you are the person she could use and that you could give her more info about how PrimeLending could help her.
Thanks again Terry. May God forever bless you.
Margie J. , Plano, TX – Conventional Purchase
I recently refinanced my house with PrimeLending. Working with Terry Keeton and PrimeLending was one of the best experiences I've ever had and was one of the easiest things I've ever done. Terry took the time to fully outline all my options and all the details of the transaction. I could not have asked for anything better! My friend recommended PrimeLending to me and PrimeLending and Terry Keeton will be who I recommend to all my friends and co-workers too! They have made a loyal customer as if I ever find myself needing a home loan again in the future; Terry is who I'll be calling. Thanks Terry!
Tammy S. , Anna, TX – Conventional Refinance
Terry offered exceptional service from start to finish! He was very helpful and right "on target" with keeping us informed during the entire process! Thank you for a professional service with friendly help.
Katrina & Al M. , Red Oak, TX – Conventional - Investment Property Refinance
Thanks for getting this accomplished for me. It was nice working with you. I will keep your name and number available in case someone at the office is interested in refinancing or buying a new house
Marlene S. , Plano, TX – Conventional Refinance
We had an adjustable rate mortgage with an already double digit rate which could go much higher in the coming months. Without Terry's help our only options would have been to sell or go into foreclosure with our mortgage payments becoming unaffordable. Thanks to Terry we were able to refinance our home with an interest rate at half of what it used to be. We will save well over $100k because of Terry. Needless to say we are very grateful and will definitely refer anyone looking to purchase or refinance a home with an honest and professional person.
Jose & Oralia G. , Mount Pleasant, TX – Conventional to FHA Refinance
We were very pleased with the process and were kept informed almost on a daily basis either by telephone or email.
Jerry H. , Hallsville, TX - Conventional Refinance
I really felt that the process was very easy and that Terry literally took care of everything. I couldn't believe that my refinance loan processed so quickly! Terry did an absolutely awesome job!
Donna B. , Sachse, TX - Conventional to FHA Refinance
Terry was absolutely awesome. He kept me informed of my entire loan process. I was very nervous, being such a large purchase, and Terry kept me calm, kept me informed and just in general was so helpful throughout everything. He came to the closing to help explain some of the stuff to us and that meant a lot to us as well. I would highly recommend Terry Keeton to anybody I know needing a loan. PrimeLending and Terry were absolutely great and our mortgage process was painless. Thanks!
Alan & Debbie W. , Nevada, TX – FHA Purchase
Terry Keeton and PrimeLending were awesome to work with. My situation was complicated and difficult. Terry never lost focus on the situation and worked diligently to identify a mortgage that fit my situation. He literally changed my life and I am forever indebted. Thanks so much, Terry and PrimeLending.
Priscilla R. , Council Grove, KS – FHA Refinance
I would like to let you know that I was more than pleased with the help and professionalism shown by you in the processing of our loan, especially as we were in Las Vegas through the whole procedure. Thanks Terry and keep up the good work, I will tell everyone who I know who is or will be looking for a home to contact you.
Terry J. , The Colony, TX – FHA Purchase
Thanks Terry. Your performance was excellent.
Siamak S. , Sugarland, TX – FHA Purchase
I would like to thank you for your dedication to my home loan. Without you, I would have never been able to become a homeowner. You were always available, Honest, and straightforward. You were very professional, and dedicated to making my family’s dream come true. Both my realtor and escrow company voiced such high opinions on your professionalism, and courteous manner. You were there for us from start to finish, and in this day and age, that is remarkable. You have changed our lives, made our dreams come true, and I am indebted and appreciative of all your efforts.
Ultimately, the best part of my home purchase experience was working with you and you have any of my future business with home loans or refinancing.
Dale & Blanca H. , Lakeside, CA – FHA Purchase
My name is Dale H. and I am writing you in regards to Terry Keeton. Terry was my loan officer for my home loan. I walked into this situation with no hope of being able to get approved for a loan. All my friends were warning me about loan officers as being dishonest and untruthful. I saw Terry’s website, and started to apply, then just thought “forget it, this is a waste of time “. I closed the browser. I then thought over it for awhile and called Terry on the phone. After a short discussion, I applied online and Terry went to work. I was very surprised when Terry called me back with an approval amount. My approval amount changed a couple of times because I didn’t give Terry all the income information, and others I had forgotten about. (Seems like I was the dishonest one not Terry)
Terry is a magician when it comes to finding ways to achieve an approval. He was always available, even on Sunday. What loan officer is going to work on a Sunday for a client? Or even for a Client that has such a challenging loan? I was completely impressed and amazed with Terry’s commitment to his clients. He was always pleasant and always honest (even if it was bad news). Terry was there for me from start to after close of escrow. I actually miss talking to him every day. If it wasn’t for Terry Keeton, being a home owner would never have been possible for me or my wife. I cannot express how much I appreciated his efforts. I have not gained a personal contact; I have gained a family friend. I received rave reviews about Terry Keeton from my realtor, and my escrow officer. That is unheard of. They stated the same comments that I experienced also.
I really hope that you realize the asset in your company that you have in Terry Keeton. He will be my number one choice when it comes to future refinancing, or referrals of friends and family.
Dale & Blanca H. , Lakeside, CA – FHA Purchase – Letter to Branch Manager
Terry Keeton was such a pleasure to work with! I can honestly say that anytime we had a question or concern, Terry was right there willing to assist...........and with myself being a first time home buyer I had all types of questions. Rashaad and I would highly recommend Terry's services! He did an excellent job in helping our dream of becoming homeowners a reality!!!
Karen L. & Jabari R. , Allen, TX – FHA Purchase
Thanks again for all of your help; we are loving the house ;-)!!
Terri N. , Keller, TX – FHA Purchase
Finally today I got some free time, I didn't even said thank you to you yet. Thank u sooo my brother, it was all ur help that we have our own house and now we will make it a home sweet home. Once again Thank You soooo much Terry.
Suhair & Wasik K. , Stockton, CA – FHA Purchase
Thank you Terry for all your help and all the things you did for us to get the house. Thank You!
Raul U. Jr. & Sr. , San Diego, CA – FHA Purchase
Your team was very professional. I really enjoyed working with Terry. He is very good at what he does. Your team has made a dream come true for my family and we thank you very much!
Pamela & Derrick F. , College Station, TX – FHA Purchase
Thanks a million. I will definitely tell my friends about you!
Rodora M. , Euless, TX – FHA Purchase
Again, thanks soo much for all your help! Take care and that's for not just assisting us with the house but also for your time and for showing that you actually care about your customers!
Kenya P. , Austell, GA – FHA Purchase
As first time home buyers there is a lot you need to know and understand. That is why it is important to have the right people with you. Terry Keeton is that kind of person; very professional, honest, and dedicated to his work. We were very lucky to have found him!
We did have a bad experience with a different loan officer from a different company, we were about to give up on our dream of getting a house. Thanks to our real state agent we got in contact with Terry, what a nice and friendly person.
His valuable help, explanation about every single step you have to take, and his honest commitment to work on your case and situation makes him a great asset not only for his company (PrimeLending), but most important, for you!
We are really grateful to have met Terry. He always worked fast and efficiently for us. One of the many things we really appreciate from Terry was seeing him the day of our closing, he was there supporting us and making sure everything was right! THANK YOU, Terry."
Freddy T. & Sandra P. , Wylie, TX – FHA Purchase
I can’t thank you enough for all that you have done. Out of every lender that I contacted you were the only one that was able to work with me. I really didn’t think it was possible with all the stuff on my credit. You waited and waited til we found our perfect house. Me, Angela and the kids are so excited to get into our new house. Thanks for being patient with us. Thanks for helping me get thru my first real estate transaction and helping Tony and his wife, even if they went with her grandpa as their real estate agent, and us especially. I will continue to send people your way because you go that extra mile to help us out. Well again Thanks for all you've done.
Hector A. , Bryan, TX – FHA Purchase
Terry made the impossible possible. Our life was turned upside down over a series of six months, including losing our dream house and nearly ourselves. I reached out to Terry asking for a miracle and even when I was willing to give up, he did not. Through his expertise and experience, Terry was able to help us very quickly repair our credit and work out the details of the loan to help cover some of our closing cost. We had already tried with other lenders, but no one seem to care that for the past 10 years we’ve had nothing but A paper credit only until the recent events caused our temporary downfall. Terry took up our cause as his own and I am now writing this from my kitchen table in our new home! Thank you Terry – you hold a very special place in my family’s heart for making our miracle come true.
Leslie R. , Lake Jackson, TX – FHA Purchase
I want to personally thank Terry Keeton, with PrimeLending, for his diligent efforts in getting me into my new home recently. Terry was very professional throughout the entire process and I highly recommend him to anyone looking for their next home. Thanks again Terry!!
Mary B. , Saginaw, TX – FHA Purchase
Terry was absolutely the greatest at overcoming every obstacle that came our way in helping our daughter finance a condominium. From changes in FHA funding rules mid-loan to personal crises of our own that threw last minute kinks in the process, he never gave up. Our daughter is so thrilled to be a homeowner!
Vince and Linda S. , Big Spring, Texas – FHA Purchase
Thanks again Terry. This would not have been possible without your continued support and cooperation. I feel very fortunate, especially in this economic climate to have such a great team working on my behalf to get this Home for me and my family. I actually have a friend who started working for a company in Long Beach to provide similar services as Prime Lending. When he asked me about what made me go with you, I explained it was your approach, professionalism and Industry knowledge, but most importantly, your "no-hustle" approach which won me over. Working as long as I have (albeit in the IT side of things) in this industry I have come across only a few genuine people really knowledgeable willing to go the distance. You sir are one of those few. Thank you!
Jodrell D. , Lake Forest, CA – FHA Purchase with Repair Escrow
Terry, Thank you so much for helping me with my loan. You made it a good experience for me and that is greatly appreciated. You will always be highly recommended to anyone I know that is looking to purchase! Thank you SO much!
Christie C. , White Settlement, TX – FHA Purchase
Terry recently helped me purchase a home. I felt that he had my best interest in mind and quickly answered all my questions! I couldn’t have done it without him. Thanks again Terry!
Katie R. , Dallas, TX - FHA Purchase
Great customer service and was able to close on our new home sooner than expected! Thanks so much!!
Nicole E., Fate, TX - FHA Purchase
Terry thank you so much for everything you have done for us, I knew PrimeLending was the company that would make our dream come true.
Julia & Luis O. , Plano, TX - FHA Purchase
I am a 5th generation New Orleanian and my only child (with my four grandchildren) live in Madison, MS, 3 ½ hours drive from New Orleans. I couldn’t stand being away from them, so I found a house in Madison, and applied for a loan when I was still living and working in New Orleans. My initial loan application was approved (with a lot help from Terry) but, since I was moving out of state and would not have a job contract in Mississippi before I moved, I had to put everything on hold. Terry Keeton, my guardian angel, stood by me throughout this almost four-month process. He and the PrimeLending staff were there with me every step of the way. They made me feel as if I was the only person trying to buy a home. I was always made to feel that I was a person; not just a number. Every time I had a question or needed support, I would email Terry and, he would immediately get back with me with an answer and/or encouragement. I don’t know what I would have done without Terry leading me along the way and now I am thrilled to say that I am living in my new home and enjoying my family every day.
Once again, a thousand thanks for everything! God bless you and your staff at PrimeLending
Debbie D. , Madison, MS - FHA Purchase
PrimeLending worked really hard to make my dreams come true. First time homebuying can be stressful, but Terry Keeton and his team made it happen as smooth as possible, explaining every step of the way. Thank you again for all your hard work. It is greatly appreciated and I could not be more happier in my new home. Things are good. Still not completely organized, but it will get there! Thank you again for everything.
Lauren H. , Garland, TX - FHA Purchase
Thank you again for keeping in touch, not every company is as efficient as yours is and I'm more than grateful for your care towards me. I can't believe how efficient and speedy your company has handled this process!!!
We just finish the closing and it's a little late to call you, but I just want to let you know that everything went really well. As I was trying to say before, the title company is so professional that in signing such a large number of papers they did a really good job and made it very easy for me.
And I just want to say thank you once again for making this so easy for me. I'll talk to you tomorrow to thank you properly. Thank you again,
Lourdes G. , Maitland, FL - FHA Reverse Mortgage
Good afternoon Everyone !!!!
I want to thank you all for all of the work that you all did to finance and help me close on my property yesterday. Everything went smoothly !! You all have helped to make me and one little 15 year-old boy extremely happy !!! Thanks so much again for everything !!!
Michelle D. , Kenner, LA - FHA Purchase
I am writing to thank Terry Keeton and PrimeLending for all their help in getting our Reverse Mortgage set-up. Both Terry and PrimeLending would call to answer any questions that we would have. And we could call them any time we had questions or needed any help. They were very helpful during this process. Thank you so very much for all your work in getting this all worked out for us. Again I say THANK YOU.
Don & Charlotte M. , Surprise, AZ - FHA Reverse Mortgage
Terry was great. The sellers wanted to close in 20 days, Terry said it would be tight but they would try. It happened, we closed in 20 days. Any questions we had, no matter what time of day, we got an answer in a timely and professional manner.
We would do business again with Terry and Prime Lending and will recommend them to our friends.
Joyce & Bob M. , Wylie, TX - FHA Purchase
I hope that you had a wonderful holiday, and I would like to take this opportunity to thank you for the efforts you have made to assist me with my home loan. You were so patient and professional. Best regards,
Monique T. , Garland, TX - FHA Purchase
I wanted to take the time to thank you for all of your help in expediting the purchase of our first home! We look forward to speaking with you again the next time around...Thanks sooo much!
Jake & Aida C. , Tehachapi, CA - FHA Purchase
Stay in touch because we are selling a lot of homes. I will recommend my customers.
Flavio Marquez , Brownsville, TX – Home Builder
The windows are great and make a great difference this winter. I cannot thank you enough for helping us in re-financing our mortgage.
Michael & Angela S. , Hopkins, SC – VA Refinance
I will refer you to others as the loan went smoothly and you were knowledgeable. The Service was as advertised and without the bait and switch I have experienced elsewhere. No complaints.
Gregg H. , Keller, TX – VA Refinance
Thanks for the update Terry and all you did to help me secure my home in MS
Ruby J. , Brandon, MS – VA Purchase
Hey, Terry how are you sir, thank you for all of your help, I will be more than happy to fill out any survey you send my way, and most certainly will send anyone looking to finance your way, thanks again Terry for all your help sir,
God Bless You and stay safe
Matthew G. , Colorado Springs, CO – VA Purchase
"I am long overdue in writing this testimonial for Terry Keeton of PrimeLending. I would not have believed that such excellent service could be provided had I not experienced it myself. I don't have to say “keep up the great work”. I know he will."
Lovey S. , Chamblee, GA – VA Purchase
Terry, thank everyone in your office for me. You all did an expedient and wonderful job. I think that you may be hearing from Top Sale Realty in Edenton NC in the future because you really impressed them. I don't know if I told you or not but I was born and raised in Dallas and my ancestral home is in Granbury. Once again thanks.
Jon C. , Edenton, NC – VA Purchase
PrimeLending recently closed a loan for my family and I on a home we have termed our "Forever House". I had contacted many mortgage lenders before I found PrimeLending on Lending Tree. Other lenders would not work with me despite a ~78X credit score because I had too many mortgages or my VA eligibility would not completely cover the down payment.
PrimeLending Loan Officer Terry Keeton, Processor Dina Harris and Office Manager Marcia Brooks worked together like a well oiled machine to close a complex 30 year fixed rate loan at a highly competitive interest rate. They worked Eastern Standard Time, even on weekends and after normal working hours, to ensure my loan closed accurately, quickly and efficiently. Only three weeks have passed since closing and rates have already increased half a percent which would have been a deal breaker for me.
Impressive to me, was the fact Terry Keeton qualified me in a worst case scenario meaning he estimated costs high and income low so there were no surprises along the way. Surprises I term "Ugly Babies". Our payment, PITI, was actually less than anticipated and hundreds less than we budgeted. Terry even qualified me w/o the income from a rental which virtually guaranteed smooth approval when that house rented on a two year contract.
Closing went smooth as silk with no "Ugly Babies". I knew my closing amount to the penny and in plenty of time to acquire a certified check in time for an early morning closing at the lawyer's office.
I retired from the USMC in Oct 2008 after 31 years of service so my vocabulary is military oriented. In the Marines when we want to compliment an individual or organization's performance we send "Bravo Zulu".
Bravo Zulu Terry Keeton
Bravo Zulu Dina Harris
Bravo Zulu Marcia Brooks
Bravo Zulu Prime Lending
Thank You for a job "Well Done" when other organizations would not or could not help my family and I. I have already recommended PrimeLending to others.
George M. , Jacksonville, NC – VA Purchase
Hey Terry, I can’t tell you how much this means to me. You said it would happen and it did. Had a few ups and downs during the trip, but after all we had to do, you made it work. I appreciate what you’ve done and also all your assistants that assisted in the process. I can tell you that you will be highly recommended to anyone I know that wants to get a home loan. Once again, thanks for everything.
Freddie W. , Visalia, CA – VA Purchase
Yes, Terry, everything went well. Thanks again for the super service!
Freddie W. , Visalia, CA – VA Refinance
The only thing to improve the PrimeLending loan process is having more loan officers like Terry!
Carmine & Christopher J. , St. Albans NY – VA Purchase
Terry, Just wanted to drop you a quick note: My wife and I want to thank you and your team for all of the outstanding effort and support. We have been involved in several property transactions throughout the years and never ever received the kind of quick responses and action from any other lender. We really appreciate all of the work that went into making this happen on such a short timeline. I will be completing the survey soon and stating all of this plus more, just wanted you to know personally. I know some other veterans who may be in the market and will refer them to you without hesitation. It was a pleasure working with you. Thanks Again,
Rich & Tong K. , Royal Palm Beach, FL – VA Purchase
Terry, Thanks for all your help with the purchase of my new home. It could not have been accomplished without your patience and guidance. Be sure to send me some business cards so I can tell people about the quality service they with get from you.
Phillip W. , Frisco, TX - VA Purchase
Dear Mr. Terry Keeton,
My husband and I would like to take the time out to thank you for your hard work and dedication in helping us obtain a loan for our dream house. PrimeLending was our fourth mortgage company that we decided to go with after being told “no” three previous times within a three month period. Right afterwards we got in touch with PrimeLending and met you Terry that is when all our “no’s” turned into “yes’s”. You worked the ends and outs of our loan all the way up until the day before Thanksgiving where we closed on our brand new home. What a Thanksgiving it was; my family and I are very thankful for PrimeLending and it having people on their team Like you Terry! As first time homebuyers you made it very enjoyable for my family and I!
Michael & Shelda D. , Harker Heights, TX - VA Purchase
We could not be more pleased with what Terry Keeton at PrimeLending did for us. From day one of working with him and every single person that he connected us to, was truly a great experience. You hear a lot of “nightmare” stories of how the house buying process did not go well, I hear many people tell me that they have gone to a lender but their credit score was not what it needed to be, so they were turned away to go work on building their credit, “come back when your score is up” is what they were told. Well, I am very happy to say that Terry did not do that to us. He really took his time with us and worked hard for us. He stayed with us the whole time while we built our credit score, in fact if it wasn’t for him, we would not have known what to do to make our score higher, he is the one who lead the way and paved it so smoothly so we could qualify. Many many Americans, possibly a good 80% do not know the first thing about credit and credit scores, sad but true, no and I think he is well aware of that unlike most lenders who do not want to “waste” their time on you. We shopped around and even went to a very good friend of the families who all told us the same thing which was that they could not help us. We were just so incredibly happy and fortunate that we were able to find such wonderful, pleasant and easy to work with people at PrimeLending. All of the resources that he connected us to were wonderful as well, we truly could not have done this without him. He made us feel very comfortable in calling him even for the slightest question or a question that I had asked before, he never once made me feel like I was an inconvenience to him. He went above and beyond and made our dreams come true. Thank you Terry from the bottom of our hearts.
Jaques & Antoinette B. , Oceanside, CA - VA Purchase
On behalf of my wife and family, A Million Thanks to You! You are a true professional.
Rick & Tina V. , Norco, CA - VA IRRRL Refinance
Just want to tell you how much my family and I appreciate all the work you put in for us to finally get what we consider our dream home. It wasn’t the easiest thing to do, but we are thrilled with the outcome. After over a year of waiting to get a home you made it happen for me, and for that I am grateful!! Best wishes to you in your life and career. If I ever am in need of a lender in the future I only remember one number....YOURS. Thanks again, Best regards.
Robert C. , Negaunee, MI - VA Purchase
I felt very upset & discourage as if there was no hope in our situation. I felt as if all my dreams of owning a new house were never going to happening, I had talk to many mortgage brokers & firms who would not help my family. Time was running out on me. I wanted to get a house for my husband who was serving in Iraq... & also help my kids who were in a very bad situation.
When I first talk to Terry Keeton, I thought that he was going to be like all the rest of the mortgage people that I talked to in a total of 8 months. Real quickly Terry Keeton gained my confidence & I FELT AT EASE. He had a proven track record, & also while I was talking to him I looked him up online to make sure there were no Rip off reports & bad information on him & PrimeLending. To my findings there was all of this positive good information on Terry which instantly put me at ease. I begun to explain to Terry that my husband was in Iraq & how I did not want him to return home the bad neighborhood we lived in. Every soldier should be able to come home to peace & my neighborhood was far from that. I even begin to cry & tell Terry how my daughter who is 12 years old do virtual surgeries online & wants to be a doctor when she grows up. In my kids situation they were constantly picked on & teased everyday because they were focus on education. The kids in that school constantly fight & disrupt the class so bad that it is hard for kids to learn. My daughter constantly feared going to school to face her bullies & developed a stomach issue because it. I felt like there was no hope for my family & that we will be stuck living in this hell for the rest of our lives.
In 2004 our house caved in leaving us homeless while my husband was on his 1st tour to Iraq. I was forced to file bankruptcy because of this. Our family went through so much uncontrollable trauma that no one would give us a chance. I quickly explained to Terry that we desperately needed his help in trying to make this dream a reality for my family. It touched me how Terry Keeton would call me back on my file. I mean this was amazing to me because I dealt with other mortgage companies before & they would not call back, let alone give my file the time of day with a 561 credit score. We failed the automated process with VA loan, but Terry told me don't give up that he would do his best to make it happen in a manual underwriting process... & if all failed we will walk away knowing we gave it our best shot with all options. Finally I said to myself... a person who cares about my family needs & who wants to help us.
Terry started off by telling me that this can be a process to go fairly and good if I get him all the documents required to support our case & file. Everything Terry ask for I gave to him within a timely fashion. If you want happiness for your family & you know someone like Terry who gives you 100% of his time & effort, you would get everything they ask for. Getting the documents for me was hard, without my husband being here to help me & fighting for my family... sometimes I felt like giving up. Terry was there to comfort me with words of encouragement & assure me that he was going to do everything he could & I had to push & find all documents. I kept saying to myself I could do this...& every time I say that I would find another document. The underwriting process was scary for me. I was afraid that they would look at me as if I was another person & not at all the documents to support my story. The underwriter wanted to make sure that we could meet all requirements & that all documents was right. I remember not sleeping & I remember telling myself that I've come to far to give up now. Terry worked the file & kept pushing for me.
I will never forget the day when I got my final answer. It felt so good to hear Terry Keeton say that one word (APPROVED!) I cried... I told my husband in Iraq that he was coming home to a brand new house. Oh boy... did my husband cry... his fellow soldier buddies cried, they dance & screamed. Most importantly to look into my kids eyes & to hear them say the trouble is over, to hear them say mommy Terry rescued us & helped us was the best thing a mother could hear.
We are now in our house & we love it!!!! Thank you Terry Keeton & PrimeLending for giving my family a 2nd chance. You will always be a part of my family.
SGT and Mrs. B. & Family , Richmond, VA – VA Purchase