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5-Star Reviews From People Just Like You

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Breanna B - Martinsburg WV

Valerie's team made the entire loan process easy and stress free. As first time homebuyers we were nervous/intimidated with a lot of questions, but her PrimeLending team was so knowledgeable. 100% recommend!!!

Closed
April 2020

Source: google

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Laura S - Charles Town, WV

We wish we would’ve sought Valerie’s help much sooner than we did. We had been with our current (now prior) mortgage lender for over 8 years and refinanced with them years ago. She was unbelievably efficient, knowledgeable, and professional. You can’t go wrong when choosing Valerie and her team!

Closed
March 2021

Source: google

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Maddy L - Cleveland TN

As young, first time home buyers, we had a lot of questions and insecurities as to how to proceed with getting a loan. The Prime Lending group took the time to answer all of our questions— sometimes even after business hours. They made us feel like people and not just customers. I strongly recommend

Closed

Source: google

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Joshua D - Inwood WV

Valerie helped my wife and I with our first time home buyers loan. She exceeded our expectations with how helpful and knowledgeable she was. She did everything in a very timely manner. We highly recommend her/Prime lending for anyone buying a home. 

Closed
July 2021

Source: google

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Matthew R - Harpers Ferry WV

Pretty cut and dry process with Prime Lending. They were available at a drop of a hat for any questions or concerns. They kept to a schedule and alerted us of any changes immediately. They simply made us feel less stressed during the process knowing their team was on it! I would highly recommend

Closed
March 2022

Source: google

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Monica M - Hagerstown MD

Valerie and her team were fantastic! They kept us informed throughout the entire mortgage process! I would highly recommend Valerie!

Closed
May 2022

Source: google

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Brianna R - Altoona PA

Valerie Franklin and here team made home buying a literal dream. We could not share enough great things about working with them as first time homebuyers. They’re efficient, knowledgeable, and so very kind. They did not disappoint. 1000000/10 recommend!

Closed
February 2022

Source: google

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Susan W E - Harpers Ferry WV

Valerie was amazing to deal with. She was very patient . She answered all are questions and concerns. She was very professional and patient. I would highly recommend Valerie and her staff.

Closed
July 2022

Source: google

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Susan W - Harpers Ferry WV

Valerie was amazing to deal with. She was very patient . She answered all are questions and concerns. She was very professional and patient. I would highly recommend Valerie and her staff.

Closed
July 2022

Source: Google

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Sara E - Kearneysville WV

They were great. Valerie was easy to work with and the loan was processed fast. Our situation was pretty straightforward, but they made the whole process painless. I would definitely recommend Valerie and her team.

Closed
July 2022

Source: Zillow

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Brian G - Winchester VA

Valerie helped me through every step of the way. She was always available and answered every single question I had. I couldn't have asked for anybody better to help me secure my home loan. 

Closed
September 2022

Source: Zillow

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Casey S - Shanks WV

Valerie and the team at Prime Lending are absolutely amazing! They worked hard and kept us updated every single step of the way through the loan process. Highly recommend!!

Closed
August 2022

Source: Google

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Joshua S - Martinsburg WV

The best experience we could have asked for as first time home buyers!

Closed
August 2022

Source: google

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Dylan S - Inwood WV

If you ever get the chance to work with Valerie Franklin she’s amazing!

Closed
September 2022

Source: Google

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Jacob H - Martinsburg WV

Valerie helped make the loan process easy and comfortable. She was a pleasure to work with throughout the process and was there to answer any questions we may have had whenever they came up. Valerie was knowledgeable, professional, and courteous. We would definitely recommend Valerie and her team!

Closed
October 2022

Source: Zillow

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Yulia M - Stephens City, VA

It was easy to work with Valerie. She helped me with my loan, I had some moments which made it a bit difficult. Anyway it all happed, I got approved for the amount I expected. And Valerie done her job really professionally and fast. We had it all go smoothly. I recommend Valerie.

Closed
June 2020

Source: Google

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Heather H - Hedgesville, WV

Thank you for helping us get our first house so quickly!! Each team member has been very helpful and we appreciate you guys so greatly!

Closed
June 2020

Source: Google

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Silvia F - Frederick, MD

Valerie and her team were amazing!!!!!! We were told we not going to be able to qualify for a house for 6 months Valerie made it happen in 2 months she put in her all for her customers she really is a true gem!!!!!!! We will continue to recommend and do business with her and her team!!!!!!

Closed
August 2020

Source: Google

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Mary M - Strasburg, VA

She was prompt, professional, and always on time. She responded almost immediately and answered every question we had. In addition, when the inevitable snag showed up, during the loan process, she worked double time to find a solution. I could not have asked for better service.

Closed
August 2020

Source: Google

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Debra L - Front Royal, VA

Valerie Franklin, my loan originator, responded quickly to my online application. She was extremely helpful and kept the lines of communication open by phone, email, text, and phone. Overall, she provided me with all around superior and efficient service. 

Closed
October 2020

Source: Google

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Denise J - Smithsburg, MD

Super friendly and helpful. Worked really hard to ensure we got the best rate possible and the best option for us. Kept us informed throughout the process. Went above and beyond to help us. Excellent Customer Service.

Closed
October 2020

Source: Google

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Janice M - Martinsburg, WV

The employees were very professional and friendly. They stayed on top of each step and kept me informed weekly

Closed
November 2020

Source: Google

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Brenda H - Fairfield, PA

It was a pleasure to work with Valerie and her team. My loan process was stress free and they took care of everything. I highly recommend her for your loan needs. She’s the best!!!

Closed
December 2020

Source: Google

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Travis W - Martinsburg, WV

Did EVERYTHING she could to get me in my new home. Amazing communication and always updated me on anything and everything as soon as she knew anything!

Closed
January 2021

Source: Google

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Bryan S - Cross Junction, VA

PrimeLending can do what regular banks tell you blatantly “can’t” be done. Have used them multiple times and will continue to use them. Valerie Franklin was my contact and she put a lot of work in to get me what I needed/wanted. I ended up with a very clean loan at the end of the day.

Closed
January 2021

Source: Google

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Carissa G - Martinsburg, WV

My Husband and I were very pleased with our experience with using PrimeLending for our first home purchase . We would like to thank Valerie Franklin and her entire team for all their hard work and dedication throughout this entire experience. I highly recommended Valerie Franklin at PrimeLending.

Closed
February 2021

Source: Google

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Withney T - Martinsburg, WV

Valerie Franklin and PrimeLending really works for you. I recommend them 100%.

Closed
May 2021

Source: Google

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Brett R - Martinsburg, WV

Valerie did a wonderful job from the first moment through the very end. I ran into some technical issues on my end electronically in relaying pertinent information she needed to get my loan to underwriting, but we pulled through and got it done.

Closed
May 2021

Source: Google

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Todd E - Winchester, VA

You all made it so easy. Thank you!

Closed
June 2021

Source: Google

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Chasity G - Martinsburg, WV

Seamless process! Great customer service!!!

Closed
July 2021

Source: Google

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Taylor S - Martinsburg, WV

Valerie Franklin was a pleasure to work with and made my first home buying experience easy and practically stress free. She advocates extensively for her client’s best interest and is available any time to answer all questions and explain.

Closed
August 2021

Source: Google

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Joshua D - Inwood, WV

Valerie helped my wife and I with our first time home buyers loan. She exceeded our expectations with how helpful and knowledgeable she was. She did everything in a very timely manner. We highly recommend Her/PrimeLending for anyone buying a home.

Closed
July 2021

Source: Google

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April P - Brunswick, MD

Valerie has been a huge help in refinancing my house as I am going through divorce. She is kind, knowledgeable and very understanding of my circumstances. I would 100% recommend her.

Closed
August 2021

Source: Google

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Alan C. - Hagerstown, MD

Great customer service. It was a pleasure. Thank you.

Closed
August 2021

Source: Google

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John O. - Falling Waters, WV

I really appreciate everything Valerie did for me, to refinance my mortgage. She was pleasant to work with, after having a bad experience with a previous lender. I am very happy & satisfied with the outcome. I would definitely use her again..thanks for everything you did.

Closed
March 2021

Source: Facebook

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Jonathan M. - Great Cacapon, WV

This was my first time buying a house and the process was easy, thanks to Valerie. Anytime I had a question I could ask by email, a phone call, or even text and I always received a quick response.  Highly recommended.

Closed
April 2021

Source: Google

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Matt H. - Martinsburg, WV

Valerie was very knowledgeable and always available when we had questions. We closed on a home within 6 weeks of starting our search and we definitely couldn't have done that without her! Smooth sailing! Thanks again, Valerie!

Closed
May 2021

Source: Google

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Theresa E. - Winchester, VA

Our home refinance was fast, easy and exactly as promised!! Valerie was super helpful and responsive even after hours. We were very pleased with the whole process and highly recommend Valerie, PrimeLending and All American Title!!

Closed
June 2021

Source: Google

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Jaime P - Martinsburg WV

Thank you Valerie for all the hard work you put into making sure my loan went through. You've been an integral part of making my dream of being a homeowner come true! You and your entire team at PrimeLending were fantastic!

Closed
April 2018

Source: Facebook

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Brandy Reed - Inwood WV

Valerie is a great lender partner! She works diligently for our clients to ensure the best possible experience. Our clients love working with her because she makes sure they understand the lending process from start to finish. Always a great experience working with Valerie!

Closed
March 2020

Source: google