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Testimonials | PrimeLending
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Customer Testimonials

Real Reactions Straight from Our Customers

Curious why customers love working with PrimeLending? These real testimonials show how I help turn financing a home into a rewarding, empowering experience by listening, offering more options and keeping things simple every step of the way.

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What Customers are Saying

Sammy M
Tri-Cities, WA

Chad was always available during process. No issues, smooth buy, and would totally return when ready to buy my 2nd home ��

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Closed April 2025

Kel R
Tri-Cities, WA

My wife and I just purchased our home, and Chad and his assistant, Stephanie, were so helpful with any questions we had over the whole process. They went above and beyond for us and helped us get our home loan. I'm giving 5 ⭐️

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Closed April 2025

Ionni A
Richland, WA

We had an amazing experience working with Chad to secure our home mortgage. From the very first interaction, the team was incredibly professional, knowledgeable, and responsive. They took the time to explain every step of the process, answered all of our questions, and made sure we understood all our options. Thanks to their expertise and support, we were able to get a great mortgage rate and close on our new home without any stress. We truly appreciate their dedication and would highly recommend them to anyone looking for a reliable and trustworthy mortgage lender!

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Closed March 2025

Tella P
Richland, WA

Chad listened to my needs and made my dreams happen like they always do. I have worked with Chad multiple times over the last few years, and he never disappoints!

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Closed November 2024

Justin B
Kennewick, WA

Chad and Stephanie were absolutely amazing!! From start to finish, they made sure I was on track to close on time with no hang ups. Thank you, Chad and PrimeLending, for a wonderful experience!!

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Closed June 2024

Jesus L
Kennewick, WA

A very beautiful experience with Chad. He was working with us at every moment to give us the best. Before Chad, I was working with a lender who gave me false hope, in addition to telling me that no one was going to help me. Chad came in and did EVERYTHING possible to make this happen. Now, thanks to him, my family and I were able to obtain our home. I recommend Chad 100%.

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Closed June 2024

Isaac S
Richland, WA

Chad is super knowledgeable and was more than accommodating for every question I had through a home loan application process. Overwhelmingly positive experience and recommendation. They are super fast too - had the entire loan secured and locked in weeks before closing!

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Closed July 2024

Gardenia S
Kennewick, WA

I was referred to PrimeLending by a realtor and I got an immediate response from Chad. He was very attentive and worked on my loan over the weekend. He got everything done quickly and ultimately, took away our stress for buying our first home. Chad and his team are beyond amazing!

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Closed July 2022

Steven P
Richland, WA

Chad made the home buying process easy! Chad informed me of the loan products that were available to me based on my finances, and details on estimated mortgage payments. With this info in hand, I was able to shop for a home that fit my budget, put in an offer, and close on time! 

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Closed October 2020

Lois S
Richland, WA

Chad had the ability to explain what I needed to know. He has the ability to listen and articulate responses at a time when someone is new to the process and not sure how to ask the right questions. Critical listening skills is vital for customer service and support. Thank you, Chad! 

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Closed April 2020

Alex T
Kennewick Wa

Chad has Always being there for me and my Family , and we the Tovar's will continue to do business Now and in the future with him , And will continue to refer him business . Thx you again Chad ,, Alex and Maricela Tovar ,, keep up the great Job ...

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Closed May 2019

Source: Zillow

Bree R
West Richland WA

We loved how friendly and positive everyone was it was very warm and welcoming! I felt a part of a team and we were all in this together!  We were always in the know and side by side with every step of the loan process!!

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Closed March 2018

Source: Zillow

Tracy C
Pasco Wa

Chad Crithfield is excellent, friendly, and promptly returns phone calls. I’ve used him multiple times. I’d recommend him for anyone interested in a home loan

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Closed March 2018

Source: Zillow

J Stafford
Richland Wa

  The process went very smoothly. Communication was clear and effective.  Rates were great compared to the ARM we were in. Closing was on time. They know their product, and are great to work with. I couldn't recommend them more highly.  

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Closed September 2019

Source: Zillow

Patrick M
Kennewick Wa



If you want someone who will be available when you have questions and make you feel like your business is important, Chad is your guy! Amazing experience.


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Closed September 2019

Source: Zillow