Real Reactions Straight from Our Customers
Curious why customers love working with PrimeLending? These real testimonials show how I help turn financing a home into a rewarding, empowering experience by listening, offering more options and keeping things simple every step of the way.
What Customers are Saying
Anyone will findvCommitment integrity Hugo is very patience, professional service throughout the process.
Closed November 2025
Very professional.
Closed November 2025
PrimeLending is the best at what they do. Hugo Ortiz and his team helped us every step of the way and got us our dream property! If you're a first time home buyer, like us, then PrimeLending is the way to go. They made everything so clear and easy to understand. I would definitely recommend them to all my closest friends and family.
Closed November 2025
Hugo will help you with all the process, he is very professional and stay on top of everything to answer all the questions you may have. Definitely one if the best person I have for meet on my financial experience.
Closed September 2025
The best and answering all my questions.
Closed August 2025
Since the very beginning, she kept us well informed about everything and everyone that was involved in the process of our loan.
Closed August 2025
He was Great and helped with the process very quickly and diligently.
Closed July 2025
Hugo, was amazing to work with, very knowledgeable and very professional. It was an absolute pleasure to work with him.
Closed June 2025
Well I would tell them to go with Hugo Ortiz he is a professional man in his job he will find out everything to make you feel good with the loan and the payment plan.
Closed May 2025
Communication, Knowledge, Experience, Team Work, Commitment, Accountability, Accessibility, Support, Flexibility.
Closed December 2024
Very friendly people and bilingual.
Closed December 2024
Frank Castro the loan officer and Shenekwa Roth were absolutely superb. They had excellent communication, they took time to explain issues and thoroughly answered n questions.They are extremely knowledgeable, and have a mastery of their respectively. I will definitely recommend them for their excellent services.
Closed November 2024
Hugo and the PrimeLending Team were very helpful and made this process very smooth.
Closed October 2024
Hugo always made himself available for us. If we had simple or hard questions he would take his time to explain everything until it was clear. He made sure we felt we were taken care of.
Closed October 2024
Mr. Castro kept my hopes up high...he really made me feel like I could trust him to do the job. He made the process so easy and communicated on all the documents I needed daily.
Closed August 2024
It was great working with Hugo Ortiz and team, they were on top of things letting me know ahead of time what is coming my way and taking the time to thoroughly explain everything and answer any questions we had. It was very convenient to communicate through text and also be reminded of pending items that required my attention. Hugo broke things down for us and gave us examples to help understand. I would definitely work with Hugo if ever needed in the future and continue to recommend primelending to friends and family
Closed July 2024

