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Customer Testimonials

Real Reactions Straight from Our Customers

Curious why customers love working with PrimeLending? These real testimonials show how I help turn financing a home into a rewarding, empowering experience by listening, offering more options and keeping things simple every step of the way.

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What Customers are Saying

Robert W.
Wynantskill, NY

Kristen, as well as her co-workers Genny and Jessica were all great to work with. Kristen in particular fielded a fair number of questions from me in the beginning of the process, and throughout as well. There were multiple times I was in contact with her on a Sunday, and she was extremely responsive throughout the process. Any questions I had were immediately answered, displaying her knowledge of both my specific loan, as well as the loan process in general. Genny and Jessica also sent me documentation (or requests for docs) at various points, or helped get me setup with certain online tools. These folks were both knowledgeable and strong communicators, which makes for great people to work with.

loanplicity teal smile

Closed October 2025

Brandy W.
South Glens Falls, NY

As a person with little knowledge of buying a house Kristen answered all my questions every day of the week at every hour. She was truly amazing we closed in as little as two months! So grateful

loanplicity teal smile

Closed January 2024

Source: Zillow

Lisa M.
Ballston Spa, NY

Kristen and her team were wonderful communicators, very timely in their responses to my many questions, and got the interest rate lower than I had expected.

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Closed January 2024

Source: Zillow

Aaron S.
Corinth, NY

Kristen was such a down-to-earth and responsive loan advisor! I could tell from our first interaction that she would be able to help with any questions my wife and I had. She advised us on a number of things with our loan to make us feel at ease. As first-time home buyers this was invaluable. I can't recommend her enough!

loanplicity teal smile

Closed February 2024

Source: Zillow

Ashley A
Salem, NY

This is the second time I have worked with Kristen and her team. She is always prompt and professional. As a single mother it is stressful to think about buying a home and Kristen makes it so easy. Ask her anything and she will help you or find someone who can! Amazing experience, highly recommend!

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Closed June 2024

Source: Zillow

Mohamed N.
Queensbury, NY

Very professional,communication and the help I received from Kristen and her team was amazing I they make everything is easy and solve any problem as fast as they can thank you I will definitely refer to all my friends.

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Closed July 2024

Source: Zillow

Lauren K.
Troy, NY

Kristen was amazing to work with. As first time homebuyers, she made the process easy for us. She is very knowledgeable, responsive, and made sure we were getting the best deal possible. I highly recommend Kristen!

loanplicity teal smile

Closed October 2024

Source: Zillow

Julio A.
Ballston Spa, NY

I must have had to make offers on 50 houses before I was finally able to buy one. Kristen was so accomodating and made everything easy. Communication is 10 out of 10 as was her expedience with everything we needed.

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Closed September 2024

Source: Zillow

Jessie S.
Corinth, NY

Kristen Zorda ... is the best! Her and her team work very quickly and respond to any inquiries ASAP. They made the process simple with bulleted lists of tasks and would consistently update us on how far along we were and what else they needed. Would highly recommend!

loanplicity teal smile

Closed

Source: Zillow