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Customer Testimonials

Real Reactions Straight from Our Customers

Curious why customers love working with PrimeLending? These real testimonials show how I help turn financing a home into a rewarding, empowering experience by listening, offering more options and keeping things simple every step of the way.

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What Customers are Saying

Travis M.
Waianae, HI

Worked with Lisa Hepa from PrimeLending on our home purchase - one of the best decisions my wife and I made. If you are looking for a loan officer, look no further. Lisa was there to answer our questions when needed, to include very late in the evening on a weekend. Lisa spent time discussing options available and summarized our conversation in writing, making it easy to make an informed decision. Our home purchase process was very smooth. My wife and I highly recommend working with Lisa Hepa from PrimeLending on your next home loan. 

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Closed August 2024

Source: Google

Cathy S.
San Pedro, CA

I am so happy we were able to work with Lisa on our second home purchase. She was extremely knowledgeable and very helpful throughout the process. She tried to streamline the requests for documentation and kept us informed of what to expect every step of the way. Very happy with her assistance.

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Closed July 2022

Ruby M.
Waipahu, HI

Lisa Hepa is very helpful, from the beginning to the end, she assured us that we'll get our dream house. She went the extra mile and did most of the work to make it happen. She's not only with PrimeLending to make the money but she is creating life long friends with her beautiful soul. 

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Closed September 2021

Source: Google

Jo-Ann A.
Honolulu, HI

Lisa is very knowledgeable and patient. She guided us through the process every step of the way. Very upbeat and responsive whenever we had questions.

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Closed September 2021

Source: Google

Jeff H.
Kaneohe, HI

Lisa is the best! She is knowledgeable and responsive. Anything I needed was provided quickly during the time we made offers. Come closing she explained everything clearly & reviewed every document in detail. Our closing was smooth & on time. Thanks Lisa!

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Closed November 2021

Source: Google

Carl M.
Honolulu, HI

Lisa Hepa was fantastic to work with!! Always got this done on time and communicated throughout the entire process. Will always work with Lisa on future loans.

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Closed March 2022

Source: Google

Cristina R.
Hanalei, HI

Lisa was on it from the beginning! She was always available if we had any questions or required any help in getting specifics for the loan. We would use Lisa again for any lending services we needed. Thank you for all your help. We are so happy!

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Closed May 2022

Source: Google

Jessica B
Honolulu, HI

The process of home financing can be scary. Lisa was there for us through the entire process & made us feel assured. Accessible at all times & always answered our questions. We are pleased to have been able to work with Lisa & happy we were referred to her by a friend.

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Closed March 2021

Christopher R.
Waipahu, HI

Lisa is amazing and provides the best information possible. She is always available to answer questions and seems to always have the answer. 

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Closed February 2020

Scott M.
Honolulu, HI

Lisa and the people at PrimeLending work like crazy at getting mortgages done for my clients assuring that their deals close on time! Mahalo!!!

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Closed

Source: Google Business

Bobby C.
Waianae, HI

Lisa is a go getter that's for sure. She is awesome.

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Closed

Source: Google Business

Greg B.
Pearl City, HI

Easy to work with, went the extra mile to ensure we got the best deal.

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Closed May 2017

Source: Google Business

Scott L.
Honolulu, HI

Lisa Hepa has always taken excellent care of my clients! Amazing and timely service always.

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Closed

Source: Google Business

Bryon G.
Honolulu, HI

Lisa Hepa is extremely qualified and knowledgeable about the options available to us. As a self employed business owner we had a lot of challenges but through it all Lisa made the process easy and seamless. We couldn't have purchased our home without Lisa Hepa.

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Closed November 2017

Source: Google Business

Roz S.
Kaneohe, HI

Lisa Heineman is an amazing broker to work with.  She's so honorable, trustworthy, and knowledgeable with the products. She's fast and efficient as well as attentive to your needs.  She's with you through the end.

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Closed August 2013

Source: Google Business

Charmaine A.
Lahaina, HI

Lisa is an outstanding loan officer. She has a wonderful personality, communicates well and makes the whole process of buying a home so easy. I would recommend her to family or friends or anyone getting ready to go through the home loan process. 

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Closed December 2019

Source: Google My Business

Randy P.
Honolulu, HI

Lisa is the bright light in your company. She is the best loan officer I have ever worked with. She is helpful and most importantly, efficient. I definitely will recommend and use her again. She made the refi a very tolerable experience!!

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Closed October 2019