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Testimonials | PrimeLending
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Customer Testimonials

Real Reactions Straight from Our Customers

Curious why customers love working with PrimeLending? These real testimonials show how I help turn financing a home into a rewarding, empowering experience by listening, offering more options and keeping things simple every step of the way.

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What Customers are Saying

Penny M.
New Fairfield, CT

This is the second time I have used Michelle and Prime Lending to buy a home. I would highly recommend her to anyone looking for a mortgage. She is very knowledgeable, thorough, and efficient. She is very pleasant and easy to work with and explained everything in a manner that I could understand. The process was seamless on her end. I would absolutely use her services again if needed.

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Closed June 2025

Jessica T.
Southport, CT

Michelle made our home buying process so easy and took all of the stress out of getting a mortgage. We purchased in an incredibly competitive market and we were super grateful Michelle was always able to speedily answer all our questions and help us make the best offer possible.

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Closed May 2025

Deanna S.
Shelton, CT

I can’t thank Michelle Connor enough for all she did to help me through the homebuying process—not once, but twice! She helped me purchase my first condo, and now my very first home. From start to finish, she went above and beyond every step of the way. She always made herself available, even picking up the phone on her day off during a holiday to answer my questions and provide clarity. That level of dedication and support is rare and truly appreciated. As a first-time homebuyer (twice!), I had plenty of questions, and she took the time to explain everything with patience and professionalism. I highly recommend her, and her team, to anyone looking for a lender who genuinely cares and goes the extra mile.

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Closed May 2025

Sonia M.
Bethany, CT

Thank you Michelle and Lisa. Absolutely remarkable service and outstanding customer service. You both added security and patience during this process. We couldn’t have done this without you. Alan and I do appreciate all your hard work and dedication you shown during this closing. It was difficult since there were 3 houses involved. I can’t imagine having anyone else doing this loan. God Bless you both and your team. Thanks again.

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Closed April 2025

Lori C.
Prospect, CT

Michelle was amazing to work with! She answered all of my questions and put all of my worries at ease. She ran several different financial scenarios for us to see what worked best for us. She has so much knowledge and was able to find the best deal for us. She was always quick to respond and never made me feel silly for some of my questions or concerns. Michelle is fast and efficient, we closed a week early! Highly recommend!

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Closed March 2025

Tanisha C.
Bridgeport, CT

Buying a house can be very difficult, but with the help from Michelle and her team anything was possible in a positive way. Michelle helped me from start to finish and I greatly appreciated it... Michelle responds to messages and calls very quickly and always have answers for all my questions. I will recommend Michelle and her team to my friends and family. I already sharing with my friends the warm welcome I received. Thank you very much and may this year be a very Successful year with the entire staff.

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Closed February 2025

Melissa K.
Shelton, CT

I am forever grateful for Michelle’s support and expertise! This is my second home purchase and I wouldn’t trust anyone else. She explains every single step of the process, makes collecting the necessary documents so easy, and communicates well with the entire team. When making the offer on my home, she called the listing agent to inform them of the strength of my loan and to advocate for me as a person. I truly believe I wouldn’t have my home today if it weren’t for her going the extra mile. Did I mention she got my loan done in UNDER 3 WEEKS?! I didn’t even know that was humanly possible!!! She not only connected with me often about my loan, but also to ask how I was doing with the packing and to see how my teenage son was adjusting with the new home. Michelle cares about the people she is helping and it is obvious in the pride she takes throughout the loan process.

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Closed February 2025

Jessica A.
Trumbull, CT

I recently had the pleasure of working with Michelle and I am thoroughly impressed with the experience. Michelle was incredibly thoughtful in her approach, demonstrating patience and a deep understanding of the mortgage process. She took the time to explain each step multiple times, ensuring that I was comfortable and well-informed throughout. What stood out the most was the humanism Michelle brought to the table. She made a complex and often stressful process feel manageable. Her dedication to providing a thorough and clear explanation of every detail was greatly appreciated. I highly recommend Michelle and for anyone seeking a mortgage with a personal touch.

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Closed January 2025

Michael N.
Berlin, CT

The entire experience was beyond my expectations! Michele and the crew were amazing throughout the whole process and beyond. 10 star review!

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Closed December 2024

Joe M.
Sandy Hook, CT

Wow we can’t believe it MICHELLE CONNOR was a lifesaver help my wife and I achieve the American dream . We still can’t believe how she pulled it off she is the best . My wife and I had a bad experience with Chase Bank . My attorney gave me Michelle number when he Seen that Chase was taken us Down a rabbit hole . We call Michelle right away and explain our situation. She jumped right on it. She said no worries, I will make this happen. She said it was so much confidence that it put us Addis. We was worried that we’re gonna lose the house of a dream. We really appreciate her. She should be named employee of the year for PrimeLending. Thank you Michelle again we appreciate you.

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Closed October 2024

Adrienne G.
Shelton, CT

Just closed last week and Michelle, Laura and team were a dream to have in my corner from PrimeLending! No question was too dumb, the responsiveness is unmatched and the care and attention to detail made the process extremely smooth. Michelle is a veteran in the industry, and I felt lucky to have her guidance every step of the way! 

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Closed September 2024

Source: Google

Angel B.
Shelton, CT

We just closed on 4/22 and Michelle and Evan at PrimeLending are wonderful! The whole process was smooth and they were available at any time, super responsive and took the time to answer all of my questions. You don't get this level of superior customer service anymore. I HIGHLY recommend!

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Closed April 2024

Source: Google

Virginia R.
Shelton, CT

Michelle and staff were more than helpful. She always returned my calls or emails and answered all my questions. She made getting a mortgage fast and easy. She was there every step of the way.

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Closed August 2024

Source: Google

Persio P.
Shelton, CT

Michelle is a super talented, driven and really just wants what we want which is to make us all happy! The experience was smooth, articulate, keep us advised every step of the way of the mortgage process. I would highly recommend her and definitely would love to business with PrimeLending in the near future again. Thank you! Michelle. 

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Closed May 2024

Source: Google

Amy P.
Shelton, CT

Michelle and her team were personable and timely on all aspects of getting me my mortgage. It was the most seamless process I've ever been through with buying a home and I would go with her again and again!

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Source: Google

Katie W.
Shelton, CT

Michelle was our lifeline through our home buying adventure. We spoke months before we were even ready to apply for a mortgage... When we did apply for a mortgage, Michelle expedited everything within 12 hours so that we could make an offer on a home that had suddenly come on the market. Our offer was accepted and we are so happy in our new home! We are so grateful to Michelle and her team for making the process so smooth and fun for us!!

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Source: Google

Lamica
Shelton, CT

I am writing to express my deepest gratitude and appreciation to the PrimeLending Team for all your hard work and dedication in helping me and my family secure a home mortgage. From our initial consultation with Michelle to the finalization of the paperwork with Laura, your team demonstrated exceptional commitment and efficiency. Your guidance and timely communication were invaluable, and I felt confident every step of the way knowing that I had your expertise on my side.

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Source: Google

Taylor H.
Shelton, CT

We had the best experience purchasing our first home with the help of Michelle and her team. Michelle is so personable and really wants the best for you! We asked her a million questions and she was always so responsive and kind, and talked us through every detail, even if I called her 10 times in a day :) we were so thankful we chose Michelle and her team throughout the entire process. I could not recommend her and her team enough whether you’re buying your first home or your 10th home. 12/10!!

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Closed

Source: Google

Joeses87
Shelton, CT

The team at PrimeLending was phenomenal during our home buying process. Our broker Michelle Connor was a rockstar and was with us every step of the way. Highly recommend Michelle and the whole team for anyone looking for a home. They really care for their clients and Michelle even welcomed us to our home on closing day with a beautiful gift.

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Closed

Source: Google

Kris N.
Shelton, CT

I highly recommend working with Michelle and her team! She went above and beyond to research our unique situation and find a solution fast. She was always just a phone call or text away no matter day, night or weekend to help us out with offer letters or answer any questions we had. Our closing went off without a hitch. Will definitely be working with Michelle again for any of our lending needs!

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Closed

Source: Google

Camila V.
Shelton, CT

Incredible, efficient and helpful team, the whole process is taken as a priority and completed quickly, they use technology tools that facilitated the sending of documentation and signature, we got the best lower rate as possible. Michelle is super attentive and concerned about making sure everything is ok.

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Closed

Source: Google

Auria R.
Shelton, CT

Michelle Connor was amazing helping us through the process of purchasing our first home. We couldn’t be more grateful for her, making it so easy for us.

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Closed November 2023

Source: Google

Chelsey C.
Shelton, CT

Working with Michelle and team was so great! This was our first time buying a home so we had a ton of questions. Everyone was so helpful and patient with us and walked us through every step of the process. Highly recommend!

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Closed November 2023

Source: Google

Casey P.
San Francisco, CA

We cannot say enough good things about Michelle and her team! They were so helpful and supportive of us throughout the entire process of winning a home. Michelle was always willing to jump on a call to explain something to us and always made herself available. We were so grateful to have had the opportunity to work with Michelle and would highly recommend her for your home buying journey, especially to those first-time buyers. We could not have done it without Michelle.

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Closed

Source: Yelp

Michael U.
Shelton, CT

We loved working with Michelle! As first time home buyers we really appreciated how she walked us through every step of the process and was extremely accessible! I would highly recommend working with her and the extended PrimeLending team!

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Closed July 2023

Source: Google

Ronald C.
Shelton, CT

I’m not sure I can adequately explain the ease with which they handled my mortgage. It felt like I was dealing with a friend who is in the business, every single time we talked. She had a genuine enthusiasm for helping me out and made sure that I understood every step of the way what was going to happen and set expectations that were reasonable...I am absolutely confident that this is the service you can expect any time You talk to Michelle and I wholeheartedly recommend her.

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Closed July 2023

Source: Google

Brad C.
Shelton, CT

Michelle and team were absolutely wonderful to work with. They were always very responsive to us, spent time to walk us through an unfamiliar process, and got us a great rate, despite the interest rate environment. This was our first home-buying experience, and everything went off without a hitch, saving us an incredible amount of stress. We could not have been happier with our decision to work with them, and we look forward to working with them again in the future!

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Closed September 2023

Source: Google

Angel
Shelton, CT

I want to thank Lisa and Michelle for helping us find a home when we were in a very difficult situation with our little 2 year old daughter. They made the process very simple and easy for us with the best quote too. Also their lawyer Kate was very nice and kept in communication with us to answer any questions we needed. Thank you all so much!!

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Closed September 2023

Source: Google

Linda D
Monroe, CT

Lisa Nicholas, Michelle Connor, and the whole PrimeLending team were fantastic! Great communication through every step of the process and it really made the home buying process painless. They are certainly first on my list to recommend and I will contact them again if and when I decide to relocate.

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Closed January 2020

Source: Google

Garrett S
Bethel, CT

Lisa Nicholas, Michelle Connor, and the whole PrimeLending team were fantastic! Great communication through every step of the process and it really made the home buying process painless. They are certainly first on my list to recommend and I will contact them again if and when I decide to relocate.

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Closed September 2019

Source: Google

Tatiana M.
Stratford, CT

Michelle and her team were incredible! Being a first time home buyer, comes with a unique need for guidance and Michelle was with us every step of the way. Not only is she extremely well knowledgeable, but her patience throughout made the process absolutely seamless.

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Closed September 2019

Source: Google

Marisa
Bridgeport, CT

I had a great experience with Michelle during the home buyer process. Michelle's expertise and professionalism is on another level. She was available for any questions and explained many of the same things over to me to make sure I understood. Michelle went above and beyond. Highly recommend!

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Closed August 2019

Source: Google

Fernando L
Bridgeport, CT

Very happy with the process! Michelle was very helpful

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Closed August 2019

Source: Google

Ryan C
Fairfield, CT

Quick, friendly and easy to work with! Thanks Michelle and team!!

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Closed September 2019

Source: Google

Carolyn K.
Westport, CT

Michelle is fantastic! Our realtor referred us for our refi and we couldn’t be happier with the experience. Michelle and her team made everything so simple and stress-free with their prompt and knowledgeable answers to questions. We will definitely use PrimeLending again in the future.

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Closed September 2019

Source: Google

Rolando Q.
Trumbull, CT

There are not enough words to explain the joy Michelle Connor and PrimeLending have brought to my family. This great thing that has happened to our family is only because of the hard work put forth by Michelle and her team. Put your trust in Michelle and her team, they won’t let you down.

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Closed September 2019

Source: Google

Brian O
Mattapoisett, MA

Michelle was fantastic to work with. We closed on our dream house yesterday. No issues with any numbers. I would highly recommend.

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Closed October 2019

Source: Google

Scott M.
Woodbury, CT

They were a 100% professional class act every step of the way I would highly recommend them to anyone!

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Closed October 2019

Source: Google

Jason P
Woodbury, CT

Michelle is a pure pleasure to work with. She was super responsive and helpful during the entire loan process. She helped us navigate the details, and we really appreciate her knowledge and experience, which she always brings to the table!

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Closed October 2019

Source: Google

Christopher B
Milford, CT

As a realtor, builder, investor and entrepreneur I am blown away by the personalized, warm and professional relationship I've developed with Lisa and her entire team over the past decade. I would never use any other mortgage person then Lisa, Michelle, Jamie and Jeneen.

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Closed February 2019

MaryAnne

More than 13 years ago I was recommended to Lisa and Michelle for mortgage approval. At the time, my credit was less than perfect and I thought I would have no luck. Following certain advice and steps, they guided me to help raise my credit score and purchase my first condo! It was tiny, but it was mine! After a few years I decided to move from that place to something a little larger and again called them. Once again their guidance and support found me another great home. Just recently an unexpected opportunity came to move to a place I never thought could be mine and I just closed one month ago. The experience dealing with these two wonderful women and their staff is like no other. I always felt as though I was their only client. Every time I called they knew who I was and were right on top of things and ready with an answer to whatever question I had. I started with them with nothing to my name, embarrassed at my credit and now in the home of my dreams, All through the journey I was treated with nothing but professional, friendly, knowledgeable staff. My lawyers office on my most recent closing said "we never have a worry when we're dealing with Lisa and Michelle...they are the best" Again, just an affirmation that I had the best team possible to help me with my journey. I will continue to recommend them to all I know who would need their services.

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Closed

AnaMaria

Thank you very much for everything. I know that without your help we would not have been able to realize our dream.

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Fred

You guys treated me right, were extremely courteous and prompt with the responses. I will recommend you to anyone who asks. For a first time home buyer at my age you made me very confident and comfortable with the services you were providing and you shined!! I am in the service industry and deal with customers and manufacturers every day so I have very high expectations to service and communication. You met them all and then some.

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Jill

I have to say, this was the easiest closing I’ve ever been through, and as you know, I’ve been through plenty, both for myself and clients. I will be personally recommending you to any friends and relatives considering a mortgage, and if you ever need a “happy customer” reference, please don’t hesitate to contact me.

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Luisa

You are amazing. I have dealt with excelent mortgage brokers through my 35 years in the business but you have topped them all.

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Lisa

Thank you all for your hard work and due diligence in getting all my clients loans successfully closed this year! You guys all Rock!!

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Victoria

We absolutely couldn't have made it through this process without you and your team. You were all extremely helpful, patient and understanding during what seemed like an impossible situation. And in the end, we got a great rate, closed on time, and wound up with exactly what we were looking for in a home. Next time I have friends or family hunting for a mortgage, you can bet I'll be sending them your way!

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MaryBeth

Thank you for being the greatest mortgage lender reps anyone could ask for. You absolutely have that down to a science!. Thank you also for the wonderful care you give each and every one of my clients. It works perfectly each time.

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George

I've never met with a group of people this dedicated that even after all is done still kept in touch. You are amazing!!!

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Brian

Thanks again for an outstanding experience with your company! Everything happened just as you said, I will recommend you to anyone I possibly can!!

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George

Your awesome! I would always recommend you. My wife and I couldn't be happier for this day to have come . You truly make dreams come true and we wouldn't be standing in this house with keys in hand if you hadn't over extended yourself for us !

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Jennifer

To the best mortgage team ever!!! You guys truly make buying a house wonderful!

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Keri

Your knowledge and ability was only beat by your wonderful patience and personality. Thank you from the bottom of my heart for making my dream a reality!

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