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Testimonials | PrimeLending
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Customer Testimonials

Real Reactions Straight from Our Customers

Curious why customers love working with PrimeLending? These real testimonials show how I help turn financing a home into a rewarding, empowering experience by listening, offering more options and keeping things simple every step of the way.

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What Customers are Saying

Sherra H.
Blue Springs, MO

She helped us 100% along the way. And also offered her services even after we closed. I trusted her and felt like she had our best interest at heart. She explained things that I had questions on until I understood.

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Closed May 2025

Rory K.
Raymore, MO

No hassle. No confusion.

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Closed April 2025

Maurice S.
Kansas City, MO

Mindy was incredibly helpful through every step of the way and made communication simple. She answered every question and never hesitated to clarify details or provide more information when needed or wanted. She was amazing!

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Closed April 2025

Laura P.
Lee's Summit, MO

Mindy was wonderful to work with. She was thorough and efficient. She and Travis worked hard on getting my flood insurance policy figured out. I still cannot believe she was able to get me closed in 2 weeks! Amazing!

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Closed April 2025

Jennifer D.
Kansas City, MO

Extremely helpful, kind and easy to work with. Second time working with Mindy and PrimeLending!

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Closed April 2025

Bruce T.
Leavenworth, KS

As homeowners who had paid off our mortgage, owned out home outright, and wanted to downsize, it was hard to find a lender willing to take us on, knowing that we would be paying off the new mortgage as soon as we sold our old house. Fortunately our realtor was able to find Prime Lending. They were able to accommodate our needs and charged completely reasonable fees for the transaction. We'd highly recommend Prime Lending to anyone purchasing a home and particularly recommend them for anyone whose circumstances are similar to ours. Special shout out to loan officer Mindy Jacoby who was always available and able to answer all our questions.

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Closed April 2025

Samuel H.
Paola, KS

Everyone was there to help you and do what was best for your interests.

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Closed March 2025

Jennifer F.
Belton, MO

Having informed professionals to explain every step of the way to me and answer your questions about what can happen during each phase really helped me to feel comfortable and like I was in good hands.

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Closed January 2025

Madeline O.
Kansas City, MO

Mindy Jacoby and the team at PrimeLending are truly the best in the business! Mindy is my go-to lender for all my real estate transactions, and I couldn’t ask for a more reliable and helpful partner. She makes every step of the lending process smooth and stress-free. Not only is Mindy fantastic, but Travis and the rest of the PrimeLending team are equally amazing to work with. Their professionalism, responsiveness, and dedication to their clients set them apart. I feel so fortunate to have such a wonderful team to rely on for my clients’ financing needs. Highly recommend!

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Closed

Freddie N.
Independence, MO

Mindy Jacoby made us feel at ease and comfortable with the entire closing step by step. A+!

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Closed December 2024

Joshua A.
Blue Springs, MO

Travis is amazing.

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Closed November 2024

Terry S.
Port Orange, FL

Absolutely the best and very knowledgeable.

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Closed November 2024

Joshua A.
Blue Springs, MO

Mindy and her team from the starting line, hit the ground running. Document by document and phone call by phone call the care and professionalism our home purchase and WE as clients was unmatched. You can tell that Mindy and her team (even Travis in the underwriting dungeon) work for you, no pressure.

Personal, Empathetic, Real, Go getter, Results driven.

Every step of the way to the finish line, you know you’re not alone. Thank you for making our dreams come true!

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Closed October 2024

Source: Google

Diane V.
Olathe, KS

Mindy. She was so very helpful, personable, knowledgeable and professional.

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Closed September 2024

Tiffany G.
Independence, MO

The loan process was easy and stress-free.

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Closed August 2024

Nicholas G.
Grandview, MO

Just appreciate how easy it was regarding the process. I most importantly cared about how in the loop I was for everything that was really really nice.

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Closed July 2024

John R.
Independence, MO

Very easy to work with and will definitely use again.

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Closed July 2024

Benjamin D.
Independence, MO

Mindy IS AWESOME!!! She kept us informed and attended the closing in person!!!! She also had Travis Gore assist in the process. He too was very cordial and professional. I really appreciated their attention to detail and responsiveness during this process.

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Closed August 2024

Karen B.
Independence, MO

Mindy was always available when needed.

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Closed April 2024

Dashawn S.
Independence, MO

Smooth process. Everyone knew what they were doing and had no issues elaborating when we prompted.

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Closed March 2024

Jessica F.
Centerview, MO

Mindy was absolutely amazing and easy to work with. Made me feel comfortable and got the job done in the time frame she said.

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Closed March 2024

John M.
Lees Summit, MO

I have a wonderful working experience with PrimeLending. Especially the Kansas City team. Will not use another lender.

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Closed March 2024

Russell S.
Lee's Summit, MO

Mindy provided timely communications throughout the process and returned phone calls promptly.  She spent plenty of time with me on the phone to answer all my questions, explained the products and services available to me, and helped achieve the best possible solution (product) to meet our unique needs and desires.  She provided frequent and very helpful electronic communications to keep us informed throughout the entire process. We very much appreciate her professionalism.

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Closed November 2023

William H.
Joplin, MO

Mindy always does a fantastic job.  I will always use and recommend Mindy to friends and family.


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Closed August 2023

Sandra H.
Independence, MO

I was a good experience. Everything was well explained.

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Closed July 2023

Bethany B.
Smithville, MO

Mindy was always available to answer questions. She was wonderful to work with!

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Closed July 2023

Lane T.
Oak Grove, MO

Mindy was great.

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Closed June 2023

Mackenzie S.
Lee's Summit, MO

This was such an easy process with buying our first house!

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Closed June 2023

Christina A.
Gladstone, MO

Mindy was great throughout the entire process. She was prompt in answering questions and made us feel relaxed throughout the home buying experience. If Mindy wasn't available, Seth was also very open and helpful in answering loan questions. I would definitely recommend Mindy to anyone buying a home!

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Closed September 2022

Jacob H
Peculiar, MO

I knew my credit was not quite good enough to qualify immediately but I didn't know where to start. However, Mindy did! She pulled my credit report and gave me step by step instructions. Within two months, it worked! 

Mindy is so personable and incredibly knowledgeable of this business. 

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Closed May 2022

Source: Google

Randy H
Lees Summit, MO

We used Mindy to refinance our home, she didn’t think the time was right when we first reached out but once rates drop to give us the best value she called us. I highly recommend Mindy to anyone buying or refinancing a home.

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Closed January 2021

Source: Google

Breez S
Independence, MO

Mindy was such an amazing person to work with when buying our first house! She explained each step and went at our pace. I never felt rushed to sign something I didn’t understand.

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Closed April 2021

Source: Google

Elysha B
Holden, MO

I wish I could give more than 5 stars. Mindy was an absolute blessing in my entire process of buying a new home!!! If you are looking for a good lender, look no further because you wont find a lender any better!

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Closed April 2021

Source: Google

Joshua B
Oak Grove MO

She explained the process very thoroughly and was quick to respond with any questions or concerns we had. I have so much faith in her expertise that I now give her name out freely as "my mortgage lady". 

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Closed January 2020

Source: Google

Monique J
Kansas City, MO

Mindy was fantastic to work with! I spoke with 3 loan officers from other major banks before getting pre-approved and she was the best. She helped me understand the latest lender guidelines, which meant a lot for me since I have student loans. She kept me informed every step of the way.

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Closed January 2020

Source: Google

Russ B
Blue Springs, MO

We have used Mindy and Prime Lending for 3 different home loans now including a first home, an upgrade to a larger home, and a refinance. Her work and communication cannot be beat. She kept us in the loop throughout the entire experience. You simply can't find a better lender.

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Closed October 2021

Source: Google

Skyler H
Raymore, MO

Mindy is amazing to work with! She helped us along every step of the way. I strongly recommend her, and I would do it the exact same way again if given the chance.

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Closed August 2020

Source: Zillow

Courtney W
Amazonia, MO

I have nothing but great things to say about Mindy. I had originally been referred to a mortgage lender who worked with Zillow Home loans and I was extremely dissatisfied. I was referred to Mindy and I cannot be happier with the help she provided. 

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Closed September 2020

Source: Zillow

Susie S
Independence, MO

This process was very easy to follow and accurate. Mindy is a true asset to your organization. She offered many options and took time to explain everything in detail to make sure I understood the steps necessary to make my refi possible. Truly, this experience gets 5 stars from me.

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Closed January 2021

Source: Zillow

Elysha B
Holden, MO

Mindy was absolutely amazing with helping me purchase a new home!! I think without her, I would still be waiting to close. My entire process of selling/buying was a complete nightmare but I knew I could count on Mindy to help me get through it all. I am truly beyond grateful that I had her.

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Closed May 2021

Source: Zillow

Tyler G
Granbury, TX

Mindy Jacoby was extremely professional and helpful. She answered any and all of my questions. I will be contacting her in the future for any future home loans and have already recommended her to others.

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Closed June 2021

Source: Zillow

Greg W
Lees Summit, MO

Mindy was fantastic. We've been through new and refinanced mortgages on several occasions, but this was another level experience. Mindy went above/beyond to answer our questions, ensured we were comfortable with every bit of the process. No more big bank loans for our family now.

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Closed July 2021

Source: Zillow

Rachel C
Shawnee, KS

Mindy did an amazing job helping us. So pleased with the outstanding effort to make everything go smoothly. Thank you so much for all your time and efforts in getting us our first home.

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Closed July 2021

Source: Zillow

Jason S
Belton, MO

It was a pleasure to work with Mindy to secure the loan/purchase of our home. She was excellent with her communication, follow through, and follow up, on each detail and step of the process. I will be sure to use her and prime lending in the future, and highly recommend to my friends and family.

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Closed September 2021

Source: Zillow

Kelsey H
Missouri City, MO

A wonderful mortgage company. Very informative and great to work with! I highly recommend working with PrimeLending. They made the home buying process very smooth.

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Closed August 2021

Source: Zillow

Leigh S.
LaPorte, IN

Best!! Very personable and knowledgeable. Wish I could do 10 more transactions with her.

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Closed December 2021

Brett L.
Grain Valley, MO

Mindy was fantastic. Very professional and upfront from the very beginning and was with us the whole way through the loan process. I would recommend her to anyone else!

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Closed November 2021