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Customer Testimonials

Real Reactions Straight from Our Customers

Curious why customers love working with PrimeLending? These real testimonials show how I help turn financing a home into a rewarding, empowering experience by listening, offering more options and keeping things simple every step of the way.

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What Customers are Saying

V Paige T.
Reno, NV

I cannot recommend Renee and PrimeLending highly enough. From the very beginning, she was professional, knowledgeable, kind, and incredibly easy to work with. She took the time to explain every step of the financing process in a way that made me feel comfortable and confident in the decisions I was making. What impressed me most was the number of financing options she was able to provide. Rather than offering a one-size-fits-all solution, she carefully walked me through the different choices, explained the advantages of each, and helped me select the financing that was truly the best fit for my needs. Buying a home can be overwhelming, but she made the mortgage process feel straightforward and manageable. She was responsive, patient with my questions, and genuinely cared about making sure I was comfortable throughout the entire process. Her combination of expertise, professionalism, warmth, and exceptional customer service is rare. I am extremely grateful for everything she did to help me purchase my new home and would enthusiastically recommend her to anyone looking for a loan officer they can trust.

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Closed August 2026

Ernesto D.
Sparks, NV

I would highly recommend to anyone looking to finance a home to contact Renee Deputy with PrimeLending and provide them with her contact information. I would inform them that this was my third experience working with Renee at PrimeLending and not only was the process smooth, easy to navigate online, but Renee was always available to answer any questions I had about the process.

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Closed April 2025

Sabrina L.
Reno, NV

Renee Deputy’s professionalism and expertise made our loan process a breeze. Not only was Renee available to answer any questions, she kept us updated throughout the home buying process. Renee’s quick response kept our anxiety at ease and kept our closing on schedule. I cannot recommend working with Renee enough! She was absolutely amazing and if we ever buy a home again, she’d be the first person we’d call.

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Closed March 2025

Lenora M.
Reno, NV

I really enjoyed working with Renee Deputy, the loan officer. She was always available by text or phone and responded in an efficient manner. My frustrations were with the Point Serve system receiving bank statements, failure to connect with Navy Federal Credit Union, not receiving encrypted tax returns, and IT issues that were NEVER resolved. Many hours of frustration occurred with this system working directly with Tier 1 technical support. Other methods of transmitting paperwork had to be done directly into my account with the lender.

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Closed November 2024

Yvonne J.
Reno, NV

Renee was hard-working, professional, always available, communicative, knowledgeable, and a joy to work with. I was so grateful that my realtor referred her as my lending officer, and she is certainly an asset to your company. I have had a wonderful team to work with, and I am so thankful that she was an integral part of this team!

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Closed September 2024

Andrew T
Reno, NV

This is our second time using PrimeLending and it was as easy as it was the first time 10 years ago. If not easier this time, due to our wonderful lender Renee Deputy. She has been the biggest asset and help for us during this transition. The genuine caring she expressed while helping us was very delightful and made the stressful process seem effortless. We highly recommend Renee with PrimeLending to help handle anything you may have questions for.

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Closed November 2023