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Customer Testimonials

Real Reactions Straight from Our Customers

Curious why customers love working with PrimeLending? These real testimonials show how I help turn financing a home into a rewarding, empowering experience by listening, offering more options and keeping things simple every step of the way.

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What Customers are Saying

Mary Ann G.
Sparks, NV

Richard Haley was very professional and a great person to work with. He was always available and answered all my questions and concerns without hesitation. Thank you, Rich, for all your assistance and patience with me.

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Closed July 2021

Jennifer M.
Sparks, NV

Richard is simply amazing!!! The refinance process was easy thanks to him. I highly recommend Richard at PrimeLending.

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Closed June 2021

Chad B.
Sparks, NV

My experience using PrimeLending was great! Richard was very friendly and made me feel at ease about the process. Communication was good and I knew I could always ask if there was something I was unsure of. If I had to do it all over again, I would gladly use Richard and PrimeLending again!

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Closed March 2021

Rick
Reno, NV

Amazing service, Rich was so friendly and helpful throughout the entire process. Would recommend to anybody, especially first-time home buyers! We will be using them again.

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Closed December 2020

Apryl M.
Reno, NV

Rich did an amazing job working with my husband and I. He listened to what we wanted and needed. Rich got us a really low interest rate for our refinance and always communicated with us throughout the process.

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Closed September 2020

Heather R.
Carson City, NV

Thank you, PrimeLending, for securing a mortgage for me during a pandemic! Specifically, working with Richard Haley was a delight. He always kept a positive attitude and made sure he left no stone unturned. I would call on Rich again in a heartbeat!

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Closed September 2020

Diana M.
Reno, NV

Richard and PrimeLending were so helpful. The website was easy to use, communication was clear, and Richard was very responsive to my questions. As we worked through the process, any issues that popped up were knocked down quickly so we could close as easily as possible. I got exactly what I needed.

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Closed August 2020

Rique R.
Reno, NV

We took the opportunity to refinance our home to reduce our interest rate. Rich Haley was excellent. He guided us through the process with patience, while communicating consistently with us as we moved to each step. I would strongly recommend Mr. Haley for any of your lending needs. We really appreciated the ability to sign the majority of the documents through the PrimeLending online portal. Thank you Rich, we really appreciate you and PrimeLending.

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Closed June 2020

Woody A.
Reno, NV

Rich Haley is all about giving great service and making the process as easy as possible. PrimeLending is a good company to work with too. You will not find a better combination than Rich and PrimeLending ... a great loan officer and a great company.

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Closed February 2020

Scott B.
Reno, NV

Rich worked at all hours for us and showed genuine interest in our situation. He took the stress out of the process and gave us confidence that we were in good hands.

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Closed October 2025