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Testimonials | PrimeLending
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Customer Testimonials

Real Reactions Straight from Our Customers

Curious why customers love working with PrimeLending? These real testimonials show how I help turn financing a home into a rewarding, empowering experience by listening, offering more options and keeping things simple every step of the way.

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What Customers are Saying

Thea M.
Kenmore, NY

Rick was very helpful whenever I had questions, he got answers. I was able to communicate with him any time of the day with a response.

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Closed November 2022

Pujita K.
Rochester, NY

Rick is very helpful and positive, such a best person because he was communicating with me since when I prequalified for the loan until closing, thanks Rick Daniels to accomplishing my dream home ��

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Closed January 2022

Darryl M.
Rochester, NY

Prior to going forth with PrimeLending I had a relationship with Rick, because of his professionalism and knowledge I knew I wanted to work with him again...Thank you PrimeLending for having employees that work for their customers!

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Closed

Ruby M
Rochester, NY

Second time we have worked with Rick. We chose PrimeLending again mainly because of him. We are very happy to work with him. He (and Alex), took time to answer our queries and provided sensible explanations and guidance...Will be more than happy to work with Rick Daniels and recommend him to anyone.

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Closed

Ann Marie R
Rochester, NY

Always a pleasure working with Rick. He is so upbeat and positive , he makes the mortgage process (which can be overwhelming) easy and fun!

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Closed

Edrick R
Rochester, NY

We were very pleased with the level of service Rick Daniels at PrimeLending provided. He exceeded any and all expectations we had when starting the process. 

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Closed

Matthew H
Rochester, NY

Rick was great through the whole process, always answered my calls or returned calls if he was tied up with someone else, great communication and great feedback from Rick keep up the great work.

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Closed

Albert H.
Rochester, NY

Rick was an extreme pleasure to work with. I felt more of a friend than a normal customer. The process was not stressful and felt easy and clean.

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Closed

Angela G.
Rochester, NY

Rick Daniels is awesome. I can not say enough great things about him. He made the whole process easy and stress-free. Would definitely work with him in any future loans.

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Maureen H
Rochester, NY

Rick is just the best! Such a knowledgeable, efficient, understanding and kind person which extends far beyond the mortgage industry!...His guidance, understanding, empathy and professionalism was above and beyond and we are so grateful to him! He is deserving of the highest commendation...

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Closed

Alec S
Lockport, NY

Rick Daniels is great at what he does. Throughout the whole process he was always available whenever we had any questions or concerns.

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Closed May 2020

Keith S
Brockport, NY

Rick was friendly, responsive, and reasonable. He took the time to walk me through the process time and time again, and did his best to make sure we got done what was needed.

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Closed April 2020

Albert H
Lockport, NY

Rick Daniels was extremely helpful during the entire process. If I didn't respond to an email he was on it making sure I reviewed everything. With all the issues that Covid 19 brought we were able to push through to the end with confidence because of Rick and his team. 

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Closed April 2020

Jillian G
West Senica, NY

Rick Daniels is an AMAZING loan originator he is very responsive and actually interested in getting to know his clients. He never makes you feel like a number. He takes the time to educate his clients providing a thorough understanding of the process. I would highly recommend him.

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Closed April 2020

Maureen H
Newfane, NY

Rick was awesome!! :) From the first time we spoke I knew I had an extremely intelligent, knowledgeable, hard-working professional on my side. Rick was always eager to explain the process and support us in any way! We appreciate his determination to get the job done!

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Closed April 2020

Jason G
Cortland, NY

Rick Daniels product knowledge is exceptional and his involvement in the entire process from start to finish was greatly appreciated

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Closed November 2019

David S
Dansville, NY

Rick Daniels was very professional and helpful throughout this process. This was a very stressful time for us and he made it easier to navigate.


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Closed November 2019

Daniel L
Porter Corners, NY

Even though we ran into some obstacles along the way while getting our new construction loan, Rick was always there when we needed him, promptly returning calls and emails. Would definitely use Rick again in the future.

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Closed August 2019

Holly E
Alden, NY

Rick was amazing to work with. His knowledge and expertise were quite obvious. You could tell he loves his job, who he works for and what he does. He was always right there to put it into terms I understood, which helped relieved the stress of the process greatly.

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Closed January 2019

Alicia L
Tonawanda, NY

Rick was amazing. He was responsive and thoughtful and incredibly knowledgeable. We started out with a building loan and when we decided to buy a home instead he switched gears and helped us with our FHA mortgage. I can still call him up and ask him any questions that I may have.

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Closed February 2019

Gaetano F
Spencerport, NY

Rick Daniels was exceptional and stellar with explaining all that pertained to our loan and the level of customer service made us always feel like his top priority. We would highly recommend to family and friends.
Thank you for a stress free experience.

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Closed February 2019

Robert H.
Huntington, NY

RICK DANIELS WENT ABOVE AND BEYOND TO GET ME TO THE CLOSING TABLE. HE WAS THERE EVERY STEP OF THE WAY, HE EXPLAINED EVERYTHING TO ME. HE UNDERSTOOD MY FINANCIAL BACKGROUND AND MADE IT A DREAM A REALITY. HE IS VERY KNOWLEDGEABLE OF THE MORTGAGE INDUSTRY, AND I WOULD HIGHLY RECOMMEND RICK DANIELS.

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Closed

Richard L.
Victor, NY

I could rely on Rick to meet his commitments and his communications were always above and beyond expectations both in timing and valuable content.

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Closed

Amanda K
Cheektowaga, NY

Rick was awesome. Being a first time home buyer is stressful and he was quick to respond to my emails and texts. Rick was there to ease my mind every step of the way. He was truly the best! We even closed early. Thank you Rick for helping my family achieve a goal we never dreamed possible.

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Closed November 2018