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Customer Testimonials

Real Reactions Straight from Our Customers

Curious why customers love working with PrimeLending? These real testimonials show how I help turn financing a home into a rewarding, empowering experience by listening, offering more options and keeping things simple every step of the way.

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What Customers are Saying

Johnathan J.
Chillicothe, MO

Robert as proessional, friendly, and very helpful. He din't talk down to us and always answered our questions as quickly as possible with no hesitation or annoyance behind any of it.

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Closed April 2025

Kelsey B.
Chillicothe, MO

Robert with PrimeLending made the home process seem quick and easy! Very friendly and knowledgeable and helpful!

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Closed March 2025

Ralph H
Gladstone, MO

Having recently moved to this area I was a bit skeptical as to whether I would find a confident mortgage officer to process my loan. I was referred to Robert Scarbrough (because my agent said that he was the best) and he was.  His work was accurate, efficient, responsive and very friendly.

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Closed

Emily H.
Liberty, MO

Robert Scarbrough at PrimeLending did such an awesome job helping me with my new property. Can’t thank him and his team enough for making it a stress free and transparent process from beginning to end!

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Closed April 2022

Source: Google

Allison M.
Liberty, MO

Working with Robert Scarbrough on my home loan has been a breeze. He is responsive, informative and made this journey so easy.


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Closed

Source: Google

Adam V.
Kansas City, MO

Robert with PrimeLending was on point throughout the entire process - exceeding all other lending offers that were on the table. I will utilize services again. Speaking of which, my Dad is looking to buy a home now. Thanks for EVERYTHING, you guys ROCK!

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Closed July 2022

Ebifade I.
Kansas City, MO

We enjoyed the ease of how the buying process was. Good communication between me, my agent and the lender.

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Closed November 2023

Susan B
Kansas City, MO

I thoroughly enjoyed and appreciated Robert’s expertise and patience as I asked questions, he walked me through a few challenges I encountered, and was always so very helpful. He really was amazing!

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Closed March 2023

Robert N.
Liberty, MO

Robert helped me with every step of the loan process. I was out of town for two weeks. During that time, Robert provided great communication and answered all of my questions. I can’t recommend him enough.


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Closed June 2022

Source: Google

Andrew D.
Liberty, MO

These are the people you want to do business with. The man we dealt with, Robert Scarborough, is a total Rockstar with a ton of knowledge. Big thanks to the team over there.


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Closed April 2022

Source: Google

Garrett H.
Grandview, MO

Helped me every step of the way. Answered every question I had no matter the time. The best experience I have ever had working with someone. Would recommend him to any and everyone buying a home.

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Closed February 2022

Brianna M
Kansas City, MO

Robert made the entire process easy and stress free. He always answered questions at all hours of the day! With Robert's help we are in our dream home! He went above and beyond to make our first time home buying experience a positive one.

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Closed

Russell H.
Blue Springs, MO

Robert Scarbrough did an awesome job getting our house loan approved, even with the country shut down over the Coronavirus.

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Closed

Jordan A.
Kansas City, MO

Robert was a pleasure to work with! He made the process quick and easy.

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Closed

Source: Google

Richard R.
Liberty, MO

Robert Scarbrough was awesome! It was much easier than I anticipated. His constant communication made it all make sense. He was especially knowledgeable when it came to my VA loan. I will not be using anybody but him for any home loan.


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Closed

Source: Google

Elias M.
Independence, MO

Wouldn't recommend ANYONE else. I've worked with Robert on many deals both business and personal. Always gives 100% and is very upfront. Answers all questions with integrity and prides himself in his work. HIGHLY RECOMMEND

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Closed

Source: Facebook

Ruth A.
Gladstone, MO

Robert Scarbrough was a great resource and went above and beyond to secure our loan and closing on time.

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Closed

Linus Q
Liberty, MO

#1 Lender I will be recommending Robert to everyone that I know. He is very helpful and will do everything he can to make the process as smooth as possible. Thanks!

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Closed

Source: Zillow

Francisca D.
Kansas City, MO

My loan officer was Robert he was Excellent and AWESOME !!! Would refer him to my friends and family anytime. Thank you very much


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Closed March 2019

Zach S
Lee's Summit, MO

Robert did what my bank couldn't, I had final approval within a week. The whole loan process couldn't have went smoother. If you are shopping for a lender, I would highly recommend Robert.

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Closed

Source: Zillow

Nicole N and Dante F
Kansas City, MO

Robert Scarbrough was amazing to work with and he made our first time home-buying experience a great one. He was very efficient and communicated everything to us throughout the entire process in a way we could clearly understand. I would recommend him if you are looking for someone you can trust.

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Closed

Delane P
Blue Springs, MO

With my loan we ran into a bunch of different problems and every time Robert had a solution or two. He's very knowledgeable and easy to get in contact with!



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Closed

Source: Zillow

Ralph H.
Gladstone, MO

Excellent service! Having recently moved to this area I was a bit skeptical as to weather I would find a confident mortgage officer to process my loan. I was referred to Robert Scarbrough (because my agent said that he was the best) and he was. He went to work immediately, by first pre-qualifing me for the amount of my anticipated loan. And then followed up with an great interest rate and financing terms. Whenever I had a question he would respond promptly either by email or phone with a clear explanation or resolution of an issue. I would not hesitate to recommend him because his work was seamless, accurate, efficient, responsive and very friendly. I felt like I had known him as a long time friend. Very pleased!

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Closed

Rob S.
Independence, MO

Robert was GREAT to work with on the purchase of my first home. I had many questions that he answered in a language that normal people can understand. He also stayed in contact with me from my application through my closing date. I had a below average interest rate even with my average credit score. I would recommend him over again to anyone looking for a home.

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Closed

Source: Facebook

Ray and Angela B.
Belton, MO

Robert Scarbrough made our first home buying experience a great one! Robert is professional yet easy to talk to, and very helpful and responsive to questions. We could not have asked for a better person through the home buying process. If you are considering a home loan Robert Scarbrough is your guy!

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Closed

Noah R
Holt, MO

He answered every call, text, or question I had. He guided me through every step and made it very easy to someone who knew little to none. Robert genuinely cares about his clients and it shows. You can not go wrong choosing him as your lender.

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Closed

Source: Zillow

Paul H
Kansas City, MO

Robert was very creative and thinking outside the box for us to help us get a great home. Robert was easy to work with and very thorough. I definitely recommend him.

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Closed

Source: Zillow

Desmond M
Oakwood, MO

Very professional. We were referred to Robert and we were very happy with him. This was our first home and we were able to get approved quickly and had all of our questions answered. Robert made the process very easy.

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Closed

Source: Zillow

Long Xo
Lenexa, KS

Kind and Helpful. Robert is very professional. He will go above and beyond to help you. He responds to email, text, and phone calls quickly. Enjoyed working with him.

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Closed

Source: Zillow

Tiffany V
Lenexa, KS

Great service. Robert was very helpful and happy to answer all of our questions. He was very quick to respond to all of our concerns. I have dealt with other lenders for family member and going with Robert was exceptional upon comparison.

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Closed

Source: Zillow

Jim and Peggy N
Kansas City, MO

Robert was awesome in dealing with the loan process. Robert knew the rates and kept my wife and I informed. I look forward to doing business with him again.

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Closed

Source: Zillow

Tom O
Kansas City, MO

Robert is the best. Robert helped us through the entire loan process. He always answered every question we had. He even came to the loan closing to make sure everything went well.

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Closed

Source: Zillow

Christina P
Kansas City, MO

Pleasure to work with for home mortgage loan. Needed a very fast closing date and Robert delivered. He was attentive, responsive, knowledgeable, helpful, and professional. Highly recommend.

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Closed

Source: Zillow