­
Testimonials | PrimeLending
Rates are on the move! Lock yours in today
Customer Testimonials

Real Reactions Straight from Our Customers

Curious why customers love working with PrimeLending? These real testimonials show how I help turn financing a home into a rewarding, empowering experience by listening, offering more options and keeping things simple every step of the way.

Family

What Customers are Saying

Menell O.
San Antonio, TX

Mr. Caroselli was very helpful from the beginning he did not hesitate to answer any questions or concerns that we asked. He was very professional in each of our conversations. I have never experienced working with a knowledgeable and highly motivated person who was very helpful throughout this whole process. Many thanks to Mr. Caroselli and his office staff for all their support and hard work.

loanplicity teal smile

Closed May 2025

Jeffrey K.
San Antonio, TX

Scott goes above and beyond for you and I highly recommend Scott.

loanplicity teal smile

Closed May 2025

Henry T.
San Antonio, TX

Scott and his team were very responsive. They delivered the loan.

loanplicity teal smile

Closed May 2025

Mallory O.
San Antonio, TX

Scott and his team were extremely helpful throughout the process and very nice about answering all questions. I have a busy schedule and they were very flexible and understanding the whole time. Highly recommend.

loanplicity teal smile

Closed May 2025

Marty C.
Kingsland, TX

Attention Attention Attention.

loanplicity teal smile

Closed April 2025

Kimberly A.
San Antonio, TX

Scott was a wonderful partner through this process. He kept me informed every step of the way and offered valuable advice. I will recommend Scott and Prime Lending to everyone.

loanplicity teal smile

Closed April 2025

William H.
Palacios, TX

Scott is great. I trust him.

loanplicity teal smile

Closed October 2024

Ronald A.
San Antonio, TX

Easy.

loanplicity teal smile

Closed October 2024

David B.
Boerne, TX

Scott and Beth are the best closing team in the business. This was my third experience with them and each one was efficient, professional and easy. I highly recommend them. I’ve dealt with quite a few loan officers in my 40 year career as a real estate lawyer and there are none better.

loanplicity teal smile

Closed September 2024

Bradley M.
San Antonio, TX

Scott is great. Very patient & communicates all options well. Felt like he was battling for me.

loanplicity teal smile

Closed August 2024

Alton F.
Johnson City, TX

Beth is extremely knowledgeable and just simple makes it happen with her knowledge and resources. There is no quit in her vocabulary. She is very open and honest. You will know good and bad so you are prepared. I really need to send her flowers or chocolates something.

loanplicity teal smile

Closed August 2024

Jerrik F.
St. Augustine, FL

I live in a completely different time zone and they accommodated me by working with me at night in their time zone. The also kept me updated with ever step of the process and made me feel prepared for each step. If there was something I hadn't completed they would send me reminders and or call me to follow up. I didn't have to worry that there was something that I was forgetting because of there was I knew they would call me to follow up.

loanplicity teal smile

Closed June 2024

Priscilla L.
New Braunfels, TX

Everyone on Scott’s team was so pleasant to work with.

loanplicity teal smile

Closed August 2024

David B.
San Antonio, TX

Scott was great. Very attentive and proactive. Walked me through each step. The only reason I said I would not use prime lending again is I had no intention of financing a home. It just happens that we financed a portion of this transaction because we still have not sold our current home.

loanplicity teal smile

Closed May 2024

Pedro A.
Port Aransas, TX

Everyone is great to work with!

loanplicity teal smile

Closed May 2024

Ivey R.
San Antonio, TX

Scott was a pleasure to work with and his whole team bent over backwards to make sure everything got done

loanplicity teal smile

Closed April 2024

Christine S.
San Antonio, TX

Scott is an amazing guy and offered excellent customer support.

loanplicity teal smile

Closed March 2024

Edward W.
San Antonio, TX

I have worked with PrimeLending and Scott Caroselli on two prior occasions and all transactions/interactions were of the highest quality. I couldn’t ask for better.

loanplicity teal smile

Closed March 2024

Donna R.
San Antonio, TX

Scott, words aren’t enough to tell you how grateful and blessed to have had you on our side to guide and walk us through the process of buying this great house! We are so very thankful for you and your team. Thank  you thank you from the bottom of my heart!

loanplicity teal smile

Closed January 2024

Andrea G.
San Antonio, TX

I really felt informed, but overall everyone I worked with was so personable, kind, and professional. It was a great experience.

loanplicity teal smile

Closed December 2023

Stephen M
San Antonio, TX

Scott Caroselli was very personable, honest, timely, and accurate throughout the lending process from the first phone call to beyond closing. We feel we have a reliable relationship with Scott that will persist through the entirety of our mortgage and far into the future. 

loanplicity teal smile

Closed December 2022

Kennedy S
San Antonio, TX

Scott and his team were amazing to work with and made the process so easy and fast for loans for both purchasing a new home while also working a refinance of our current home at the same time! Highly recommend Scott Caroselli and his team to work with!

loanplicity teal smile

Closed November 2022

Jorge G.
San Antonio, TX

It was an overall great experience. Great communication and ease to provide documents necessary. Beth who name was not on the survey did a phenomenal job as well! Thank you PrimeLending!

loanplicity teal smile

Closed November 2022

Gloria V
San Antonio, TX

Scott Caroselli was excellent! He stuck by us in our long process of finding our home, which in this market was very lengthy and competitive. Scott and his assistant Lisa were there for us every step of the way and very available to answer any and all our questions.

loanplicity teal smile

Closed July 2022

Marcus G.
San Antonio, TX

As always, Scott and his team did an outstanding job in coordinating the financing for getting our previous property sold and our new property purchased. I can't imagine a more professional and efficient team to work with. 

loanplicity teal smile

Closed

Joseph B.
San Antonio, TX

The process was smooth and very professional.

loanplicity teal smile

Closed February 2022

Steve B
San Antonio, TX

Scott and his teams are the reason I am in a beautiful home in San Antonio. Scott and staff are the best of the best. He was ahead of EVERY concern and change. PrimeLending did everything they said and more. Thanks again for making this the best and easiest in all my loan purchases. 

loanplicity teal smile

Closed November 2021

Philip L
Colorado Springs

I was introduced to PrimeLending and Scott Caroselli 17 years ago. The service by both was exceptional both times. Scott got an appraisal completed in less than the current average time to do so. Scott was ALWAYS available to me. 


loanplicity teal smile

Closed October 2021

Shannon B.
San Antonio, TX

Scott is very attentive and easy to work with. Works hard to get you exactly what is expected! Highly recommend!

loanplicity teal smile

Closed September 2021

Chris M.
San Antonio, TX

Scott & Lisa were amazing to work with. Very buttoned up and no wasted time. Answered all my questions concisely and made me very confident with choosing Prime Lending for my re-finance. 

loanplicity teal smile

Closed September 2021

Shannon G.
San Antonio, TX

This entire process has been this easiest process when dealing with home mortgage company that we have ever been through. We decided to give it a shot and this was the one time where the process was not stressful at all. It was the easiest and fastest refinance that I have ever been through.

loanplicity teal smile

Closed September 2021

Adriana V.
San Antonio, TX

Best experience I've ever had closing on a home. Scott and all his associates called to give me weekly updates. Application and required paperwork was seamless and easy to submit. Scott did an excellent job reassuring me. Thank you so much for making this process effortless and enjoyable. 

loanplicity teal smile

Closed July 2021

Mike G
San Antonio, TX

Scott was an outstanding advocate for our specific loan needs. He was able to tactfully balance our requirements with the underwriters and was very protective of us as well. He was an absolute pleasure to work with from beginning to end. 

loanplicity teal smile

Closed June 2021

V.J
San Antonio, TX

Scott was very knowledgeable, responsive, and supportive during the home buying and closing process, particularly during a very difficult real estate market. Our financing was something we just never had to think about or worry about because we always knew that Scott and his team was on it.

loanplicity teal smile

Closed May 2021

Kenneth G
San Antonio, TX

 Scott was very knowledgeable, responsive, and supportive during the home buying and closing process, particularly during a very difficult real estate market. Our financing was something we just never had to think about or worry about because we always knew that Scott and his team was on it.

loanplicity teal smile

Closed April 2021

Amber B
San Antonio, TX

Scott, Beth and Lisa were all amazing! The process was smooth and took 3 weeks! They had my best interest at heart and worked fast to get me approved. I wish I'd checked them out 6 months ago when we were looking to buy a home. I've not stopped telling everyone about your company!

loanplicity teal smile

Closed February 2021

Mark V
San Antonio, TX

Thank you Scott and your team for all of your efforts, hard work and the seamless process to refinance our home. There are a lot of behind the scenes tasks that clients don’t realize and we know that you and your team worked to get us the best deal possible.

 


loanplicity teal smile

Closed February 2021

Michael Carpenter
San Antonio, TX

Scott has extensive knowledge of the different programs available. I had complete faith in what Scott was going to do for me to give me the best program. I will definitely recommend him to others!

loanplicity teal smile

Closed December 2020

Kelly M
San Antonio, TX

We are floored with the level of service you provide. Scott has worked so many scenarios for us and he has always put our interest first and foremost regardless of what it means for his team.  

loanplicity teal smile

Closed July 2019

Daniel M
Dallas, TX

 We worked with Scott in 2007 to secure a mortgage with no problems. Our advice is to work with PrimeLending given the opportunity for your mortgage needs, especially Scott Caroselli. He's a real pro.

loanplicity teal smile

Closed November 2020

Larry D
San Antonio, TX

I have dealt with Scott on at least 3 occasions and he has always exceeded my expectations. He and his team have answered all my questions promptly eliminating concerns from ever being a problem for me. Thank you Scott and your team for always helping have a great experience.

loanplicity teal smile

Closed October 2020

Chris P
San Antonio, TX

Perfect transaction from start to finish with excellent communication along the way. Contacted my rep via phone, completed application on phone, uploaded requested documentation and PrimeLending drove it from there. Thanks PrimeLending for a very easy refinance.

loanplicity teal smile

Closed September 2020

Chase H
San Antonio, TX

Scott was very responsive and helpful throughout our process. He worked with us to help achieve exactly what we needed. I would highly recommend using Scott for other potential buyers.

loanplicity teal smile

Closed August 2020

Beth M
San Antonio, TX

Scott was very knowledgeable in my refinancing, and it made the entire experience pleasant and very easy for us. I have used 2 other mortgaging banks for other purchases, and Scott was by far the best. I thank him and Lisa for the perfect transaction. 

loanplicity teal smile

Closed August 2020

TIMOTHY L
San Antonio, TX

This has been by far the best and smoothest process with Scott and Lisa being the best loan officers I've ever worked with. The interest rates, closing costs, and time to close were all significantly better than the national banks. Outstanding experience all around!

loanplicity teal smile

Closed June 2020

San Antonio, TX
San Antonio, TX

I've gone through the home loan process about a half dozen times and this has been the best and smoothest process with Scott and Lisa,  the best loan officers I've ever worked with. The interest rates, closing costs, and time to close were all better than the national banks. 

loanplicity teal smile

Closed June 2020

AUSTIN P
Houston, TX

Excellent job, as always. Very easy to get a hold of and very responsive. All over it! Great job Scott and Lisa!

loanplicity teal smile

Closed June 2020

VIJAYALAKSHMY P
GARDEN RIDGE, TX

We are very satisfied with the process and Mr. Scott Caroselli was in contact and professionalism throughout the process.

loanplicity teal smile

Closed May 2020

ELIZABETH E
BRENHAM, TX

Scott was extremely helpful throughout the process. He was responsive, and he explained everything clearly. He was a pleasure to work with.

loanplicity teal smile

Closed June 2020

David P
San Antonio, TX

It was a pleasure working with Scott and Lisa. They were very helpful and made us feel so at ease through the loan process. 

loanplicity teal smile

Closed February 2020

Cesar C
San Antonio, TX

Scott is awesome. He is patient and always thinks about the customer. I have an will continue to recommend colleagues his way. 

loanplicity teal smile

Closed February 2020

George K
Boerne, TX

Scott is a consummate professional. Extremely knowledgeable and very good at what he does. He carefully explains all of the various options and provides clear guidance while working collaboratively with the client to arrive at the best solution.  

loanplicity teal smile

Closed March 2020

Kimberly T
San Antonio, TX

Very good overall experience. Easy to upload documents. We had a short turnaround for closing and everything came in on time!

loanplicity teal smile

Closed March 2020

Paxton S
Alamo Heights, TX

Scott and his team were on top of the entire process and ensured we closed in a timely manner. We would gladly use Scott and his team again in the home-buying process. Thanks again!

loanplicity teal smile

Closed April 2020

Randy C
San Antonio, TX

As a realtor for over 20 years with the finest real estate firm in the country I a am accustomed to working with some of the finest processionals in the business. Scott Caroselli rises above them all with unparalleled expertise and commitment to every client. 

loanplicity teal smile

Closed

Adam W.
San Antonio, TX

Scott Caroselli and his team helped me with my latest mortgage, and the process was as smooth as it could be. There were outside factors that were trying to make the whole house buying process bumpy, but Scott continues to work to keep things smooth.

loanplicity teal smile

Closed

Source: Google

DEVON G
San Antonio, TX

Overall very happy with the entire process! Thanks for everything.

loanplicity teal smile

Closed

MELANIE F
San Antonio, TX

Scott is always in our corner and works to find loan terms that fit. I also appreciate that I can always reach him by phone, even on a weekend. I appreciate how accessible he and his team are.

loanplicity teal smile

Closed

CLAYTON K
San Antonio, TX

Scott couldn't have been more helpful or informative. He was a fantastic asset and made the process seamless.

loanplicity teal smile

Closed

SEAN S
Irving, TX

The professionalism, knowing we were working with somebody that cared and catered to our needs and wants. Extremely solid from the get go and felt confident that we were being taken care of. Earned our trust throughout the process!

loanplicity teal smile

Closed

Kevin B.
San Antonio, TX

Scott took great care of me from the beginning of the process until the end. This is the second time we have used PrimeLending and Scott Caroselli and both times have been fantastic. I highly recommend them!

loanplicity teal smile

Closed

Source: Google

Robby T
San Antonio, TX

Best in the business...thanks again to Scott Caroselli and the rest of the team!!

loanplicity teal smile

Closed

Source: Google

Frank C.
Fair Oaks Ranch, TX

Thank y'all. Everyone on your team was fantastic and we couldn't be more impressed.

loanplicity teal smile

Closed

Melissa G.
San Antonio, TX

Well, I will have to say that you and your team are stellar! To even attempt to process a VA loan in less than 30 days is astonishing. I give you all a lot of respect and my husband and I are going to do everything in our power to make your job/life easier! Thank you for all your efforts and being a job to work with. I know if we buy another house in the future, we already know to go with you all again.

loanplicity teal smile

Closed

Michael D.
San Antonio, TX

Scott and Beth were great from start to finish. They told me up front what I needed and reviewed all information that provided me confidence that I could buy a house. Quick answering of questions, friendly and even responded over the weekends.

loanplicity teal smile

Closed

John H.
San Antonio, TX

You guys are amazing! PrimeLending rocks! Team Caroselli is the real deal!

loanplicity teal smile

Closed

Rick H.
San Antonio, TX

My wife and I can't thank you enough for the work that you and Lisa did to get us closed on our house. We fully appreciate the work that you all did given the accelerated time line for closing.

loanplicity teal smile

Closed

Robert G.
San Antonio, TX

We would like to extend our sincere thanks to you and your team for your hard work on our behalf over the past year. It has been quite a journey for us and today we reached our goal to own our home! We are just thrilled. Now our sons, daughter-in-law and new grandchild have a beautiful home to come and visit and stay with us.

loanplicity teal smile

Closed

Katherine E.
San Antonio, TX

Y'all are FANTASTIC! You all make my job as a Realtor easy and there is NEVER any problem or delay. Thank you all so much for all you do.

loanplicity teal smile

Closed

Rafael B.
San Antonio, TX

Thank you so much for all your assistance and hard work in helping us with the loan in record time for closing. We are so happy with our new house which will represent a new beginning for our family. We will certainly keep you in mind for any future opportunities and recommend you to friends and family.

loanplicity teal smile

Closed

Gloria G.
San Antonio, TX

Scott and his team are the only this loan closed. You were her last hope. It was my honor and pleasure to work with you and your group. Thank you for everything and especially the confidence you gave the borrower and me that you could and would get this one closed. Forever indebted to you! You rock!

loanplicity teal smile

Closed

Denise K.
Spring Branch, TX

Scott Caroselli and Lisa Tuley were the best! They worked very hard to make sure that I got what I needed. Having been recently widowed, my financial issues came from the sudden death of my husband. Scott and Lisa took care of me and helped me through a confusing and difficult process. Can't thank them enough!

loanplicity teal smile

Closed

Anthony A.
San Antonio, TX

Thanks for all your hard work on the loan. I was impressed with y'all.

loanplicity teal smile

Closed

Katrina C.
Garden Ridge, TX

I just wanted to let you know that after a week of craziness, we are finally moved and somewhat settled into the home that you were such a HUGE part in helping us buy. You were both AMAZING to work with and I learned so much because you took the time to walk me through every detail. I can’t thank you enough for your time, your efforts and your ability to make me feel comfortable and at ease with this whole process. You were a Godsend during a time that was really tumultuous for our family. THANK YOU, THANK YOU!

loanplicity teal smile

Closed

Jim & Pam D.
San Antonio, TX

Thanks for all of your help with this! We know that as two solo practitioners, we created some challenges for you but you handled them with grace and PATIENCE. We will not hesitate to recommend PrimeLending to others.

loanplicity teal smile

Closed

Maddie L.
Rockport, TX

You are so amazing! Thank you so much for pulling off a very rushed and therefore difficult deal. I am very impressed and sincerely appreciate you and your team for going above and beyond. I will recommend you to anyone who will listen from now on, you have made me a believer and loyal Realtor! Thanks again Scott!

loanplicity teal smile

Closed

Leticia A.
San Antonio, TX

It has been a pleasure working with you and knowing that you are the best in the business , looking forward for a succesfull and amazing 2012. Best regards.

loanplicity teal smile

Closed

Carol M.
San Antonio, TX

Scott and Lisa were fabulous to work with regarding my personal situation. They were pleasant, experienced, and very professional.

loanplicity teal smile

Closed

Alex & Nicole V.
San Antonio, TX

Thank you Scott and Beth for all your help, persistence, and professionalism in helping us to obtain our first home! We are very happy.

loanplicity teal smile

Closed

John D.
San Antonio, TX

Another Lender was not fully knowledgable on VA loans and they could not give us a loan. We discovered this after entering a contract for our new home. Scott and Beth were able to secure the loan and maintain our original closing timeline.

loanplicity teal smile

Closed

Jason T.
San Antonio, TX

PrimeLending made the process of buying our first home a reality. They made the process simple, quickly responded, and helped us understand the process better. Thank you!

loanplicity teal smile

Closed

Robert D.
San Antonio, TX

Thank you to you and your staff for your help in us getting our loan in these very difficult times in the mortgage industry. When we started down the road to get our loan, we truly had no idea what we were up against. As everyday people, we only do a couple of mortgages in our lives and have no way to be ready for the twist, turns, and absolute frustration that has been built into the system by our government. I honestly don't think we would have our house today if it were not for you and your team's caring and supportive help. You were ahead of the game. So what does this mean? Service made the difference!

loanplicity teal smile

Closed