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Testimonials | PrimeLending
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Customer Testimonials

Real Reactions Straight from Our Customers

Curious why customers love working with PrimeLending? These real testimonials show how I help turn financing a home into a rewarding, empowering experience by listening, offering more options and keeping things simple every step of the way.

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What Customers are Saying

Jacob H
Sparks, NV

Susan was amazing to work with. She worked hard to close fast and was able to navigate a VA loan process for me with ease. I definitely recommend anyone looking to buy or refinance to give her a call!

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Closed May 2025

Mary O
Reno, Nevada

The biggest factor in business transactions is great clear and concise communication. Susan and the staff were always available to guide me through the entire process. They went over and above expectations in getting my loan completed in our short timeline.

I certainly will recommend them!

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Closed May 2021

Source: Experience.com

Brian K
Reno, Nevada

Susan was a total rock star. From the moment we first spoke I knew I could trust her to process my loan and she made it happen despite a super aggressive timeline that I requested. So impressed and pleased with the process!

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Closed June 2021

Source: Experience.com

Manuel M
Reno, Nevada

Susan and her entire team were just beneficial and helpful and overall supportive.  They made this process way less stressful than the previous time that we attempted to buy a house. I would recommend Susan to anyone else that wants to get a house.

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Closed August 2021

Source: Experience.com

Charles P
Reno, Nevada

This is the third time we have worked with Susan.  As always, very professional and great to work with.

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Closed September 2021

Source: Experience.com

William L
Reno, Nevada

Everyone on the team was extremely helpful and we even ended up closing early!

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Closed September 2021

Source: Experience.com

Nathan H
Reno, Nevada

Susan was very accessible and never made us feel like we were asking stupid questions. Her and her team were communicative, walked us through every step and explained everything in ways we could understand, and were friendly every time. They were good at keeping us on track and helped us buy a house during a crazy holiday season efficiently and quickly. We will be recommending them whenever we can!

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Closed December 2021

Source: Experience.com

Amy R
Reno, Nevada

The entire team was wonderful and made the process easy. Thank you for your help with our loan. We LOVE our new house!!

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Closed January 2022

Source: Experience.com

Craig S
Reno, Nevada

She is very responsive. Gave great advice and was willing to break down rates, estimates and work to get us a better rate.  She was easy to work with and I would be happy to work with her any time in the future.

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Closed March 2022

Source: Experience.com

Constance D
Reno, Nevada

Susan was communicative and informative with us during our house hunting process. When we finally had an offer accepted on a home, her team worked hard to meet all the deadlines and made sure we were informed along the way. Thank you!

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Closed April 2022

Source: Experience.com

Margaret O
Reno, Nevada

SUPER EXCELLENT CUSTOMER SERVICE!!!  Susan was exceptional beyond belief!!! She kept us informed on the whole process from beginning to end. She has the patience of an angel.  Really, no one has that much patience to answer stupid question after stupid question. She is more like a sister than a loan officer. Can't possibly thank her enough. Please give her our love, Tim and Margie Bates

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Closed June 2022

Source: Experience.com