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Testimonials | PrimeLending
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Customer Testimonials

Real Reactions Straight from Our Customers

Curious why customers love working with PrimeLending? These real testimonials show how I help turn financing a home into a rewarding, empowering experience by listening, offering more options and keeping things simple every step of the way.

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What Customers are Saying

Sheryl H.
Odessa, TX

Chad and his assistant Courtney really take the hassle out of the whole process, I am a single mother and work so many hours, they were patient with me, answered all of my questions, and really went above and beyond to make it a smooth transition, I would highly recommend them.

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Closed April 2025

Brent H.
Midland, Tx

Chad was great, very helpful, knowledgeable and easy to work with.

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Closed April 2025

Kasey N.
Odessa, TX

Chad was fantastic. He communicated clearly, explained the road map of the process, and throughly answered any questions that we had. Plus he got us a fantastic rate!

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Closed March 2025

Jeremy H.
Midland, TX

Chad was very professional and informative. We sold our home much sooner than expected which required us to expedite our purchasing process. We discussed the timeframe with Chad and he made sure that our loan process was expedited. Overall, it was as smooth of a process as possible.

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Closed March 2025

Deborah D.
Odessa, TX

Chad was extremely helpful, and happy to be helpful. Extremely knowledgeable.

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Closed February 2025

Stacey M.
Midland, TX

Knowledgeable and caring.

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Closed December 2024

Ariana C.
Odessa, TX

The team was incredibly kind and informative, taking the time to guide me and answer all of my questions. Each person I worked with was above and beyond what I could have hoped for and really had my best interest at heart. I can't imagine I would have been successful or happy working with anyone else.

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Closed November 2024

Haley T.
Odessa, TX

We were first time homebuyers and Chad Sandell made this process so easy for us. I can’t thank him enough and everyone involved with Prime Lending. We appreciate you!

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Closed October 2024

Jazmine S.
Odessa, TX

Very personable team, cared about you as a person and not just numbers. As a first time home owner, they made the process understandable.

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Closed September 2024

Cynthia R.
Odessa, TX

So fast and easy and let me know everything i needed what was best for my budget answered all questions no matter what time.

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Closed September 2024

Joel D.
Midland, TX

The easiest loan that I can remember. They asked for my personal information at the beginning and that was it. I have had loan officers ask for information all the way up to closing.

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Closed September 2024

Isabel L.
Midland, TX

Constant communication.

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Closed August 2024

Blair H.
Midland Texas

Chad was incredible to work with!  My client was a first time home buyer, and he made the process very straightforward and smooth.  I definitely look forward to letting him help my clients again in the future. 

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Closed March 2024

Source: Google

Brett H.
Midland, TX

Chad Sandell and his team really rocked out world! We got into our house with as little stress as possible for first time home buyers.  He walked us through the entire process and helped us every step of the way.  I would recommend Chad and PrimeLending to anyone who wants Best In Class customer service!

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Closed March 2024

Source: Google

Caleb S.
Odessa Texas

Chad Sandell and his team and they truly went above and beyond to make my home buying process as smooth and stress-free as possible.  Chad's team demonstrated professionalism, expertise, and genuine care.  They were responsive, answering all my questions promptly and clearly, which was valuable as a first-time homebuyer. I wholeheartedly recommend their services to anyone looking to navigate the home lending process with a reliable and supportive partner by their side. 

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Closed March 2024

Source: Google

Donald H
Odessa Texas

Chad is absolutely the best.  I highly recommend him.  He never left me in the dark about my loan and always made sure if I had any questions that he would take care of it for me.  He always kept me updated and informed.  Thank you Chad for everything!

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Closed March 2024

Source: Google

Nick W.
Stanton Texas

Chad made the whole process very easy and simple for us. 

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Closed March 2024

Source: Google

Robert P.
Odessa, TX

I was really impressed on how helpful Chad was in every way!! He made himself available day and night even on weekends!! Very knowledgeable on everything!! My wife and I 100 percent happy and satisficed with Chad. He did a great job!!!!

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Closed February 2023

Joe C.
Odessa, TX

Chad Sandell did a great job at communicating with us. He answered all our questions with understanding and is very kind. We were very happy with our decision to go with him for our lending experience.

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Closed November 2022

Source: MortgageCX

John S.
Odessa, TX

Chad is a great person to talk to , explaining any questions I may have , makes you feel right at home. I have only positive to say about Chad and his co-workers

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Closed October 2022

Source: Customer Satisfaction Survey

Morgan C.
Odessa, TX

As a first time home buyer, I was very uncertain of the entire situation. Chad explained everything with ease and helped me with every step along the way.

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Closed May 2022

Ruben R.
Odessa, TX

Chad Sandell handled the entire loan process. He did an excellent job in every aspect of the process!!! I would use him again! Y'all can thank him for me.


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Closed September 2021

Leigh B.
Odessa, TX

Everything was fantastic from application to closing. I appreciate Chad and his efficiency. We are very happy in our new home and appreciate y'alls help.

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Closed November 2021