Real Reactions Straight from Our Customers
Curious why customers love working with PrimeLending? These real testimonials show how I help turn financing a home into a rewarding, empowering experience by listening, offering more options and keeping things simple every step of the way.
What Customers are Saying
Chad was very personable and explained everything on the process of getting our new home step by step. We enjoyed working with Chad.
Closed November 2025
Chad goes above and beyond to make sure everything is handled and makes sure you understand everything.
Closed November 2025
The experience was amazing. Everything went as smooth as possible no complaint would highly recommend anybody to use Chad and his team at PrimeLending.
Closed November 2025
Chad and Courtney were absolutely amazing to work with! They were extremely efficient from start to finish, totally transparent with everything, and made sure I understood every step of the mortgage process. They secured the best rates available, locked in at the perfect time, and stayed on top of everything the entire way through. Their follow up was consistent, and they kept me updated the whole time without me ever having to chase information. Truly a great experience and I highly recommend this mortgage team!
Closed November 2025
Great, Chad was really helpful and knowledgeable.
Closed November 2025
Awesome team, they turned around our loan issues into a win. I would highly recommend Chad and his team to anyone.
Closed October 2025
Chad and Courtney were incredible. Courtney went above and beyond. We are very impressed with their work ethic and professionalism.
Closed October 2025
It feels like you are making lifetime friendship! So informative step by step instructions and explanation of all documents! Thank you Prime Lending for being there to guide me and to get me in my beautiful home.
Closed October 2025
Very helpful and patient with me throughout the process, I was new to everything and they all took the time to make it easy for me. Thank you all.
Closed September 2025
Made himself available for questions or concerns always. Kept us informed every step of the way.
Closed August 2025
Highly recommend using PrimeLending!! It was an amazing opportunity working with Chad and his team. The whole process went very smooth and Chad made sure to keep us updated every step of the way. I will definitely recommend PrimeLending and Chad to family and friends!!
Closed August 2025
G.O.A.T (greatest of all time)
Closed July 2025
Chad was absolutely incredible. He made this experience so much easier than anticipated. He and his team have excellent communication skills. Everything was precise, detailed and thoroughly.
Closed July 2025
Chad and his team were great; they would respond to our calls and emails promptly. They guided us through the process of buying our first home and made it incredibly smooth.
Closed June 2025
Chad and his assistant Courtney really take the hassle out of the whole process, I am a single mother and work so many hours, they were patient with me, answered all of my questions, and really went above and beyond to make it a smooth transition, I would highly recommend them.
Closed April 2025
Chad was great, very helpful, knowledgeable and easy to work with.
Closed April 2025
Chad was fantastic. He communicated clearly, explained the road map of the process, and throughly answered any questions that we had. Plus he got us a fantastic rate!
Closed March 2025
Chad was very professional and informative. We sold our home much sooner than expected which required us to expedite our purchasing process. We discussed the timeframe with Chad and he made sure that our loan process was expedited. Overall, it was as smooth of a process as possible.
Closed March 2025
Chad was extremely helpful, and happy to be helpful. Extremely knowledgeable.
Closed February 2025
Knowledgeable and caring.
Closed December 2024
The team was incredibly kind and informative, taking the time to guide me and answer all of my questions. Each person I worked with was above and beyond what I could have hoped for and really had my best interest at heart. I can't imagine I would have been successful or happy working with anyone else.
Closed November 2024
We were first time homebuyers and Chad Sandell made this process so easy for us. I can’t thank him enough and everyone involved with Prime Lending. We appreciate you!
Closed October 2024
Very personable team, cared about you as a person and not just numbers. As a first time home owner, they made the process understandable.
Closed September 2024
So fast and easy and let me know everything i needed what was best for my budget answered all questions no matter what time.
Closed September 2024
The easiest loan that I can remember. They asked for my personal information at the beginning and that was it. I have had loan officers ask for information all the way up to closing.
Closed September 2024
Constant communication.
Closed August 2024
Chad was incredible to work with! My client was a first time home buyer, and he made the process very straightforward and smooth. I definitely look forward to letting him help my clients again in the future.
Closed March 2024
Source: Google
Chad Sandell and his team really rocked out world! We got into our house with as little stress as possible for first time home buyers. He walked us through the entire process and helped us every step of the way. I would recommend Chad and PrimeLending to anyone who wants Best In Class customer service!
Closed March 2024
Source: Google
Chad Sandell and his team and they truly went above and beyond to make my home buying process as smooth and stress-free as possible. Chad's team demonstrated professionalism, expertise, and genuine care. They were responsive, answering all my questions promptly and clearly, which was valuable as a first-time homebuyer. I wholeheartedly recommend their services to anyone looking to navigate the home lending process with a reliable and supportive partner by their side.
Closed March 2024
Source: Google
Chad is absolutely the best. I highly recommend him. He never left me in the dark about my loan and always made sure if I had any questions that he would take care of it for me. He always kept me updated and informed. Thank you Chad for everything!
Closed March 2024
Source: Google
Chad made the whole process very easy and simple for us.
Closed March 2024
Source: Google
I was really impressed on how helpful Chad was in every way!! He made himself available day and night even on weekends!! Very knowledgeable on everything!! My wife and I 100 percent happy and satisficed with Chad. He did a great job!!!!
Closed February 2023
Chad Sandell did a great job at communicating with us. He answered all our questions with understanding and is very kind. We were very happy with our decision to go with him for our lending experience.
Closed November 2022
Source: MortgageCX
Chad is a great person to talk to , explaining any questions I may have , makes you feel right at home. I have only positive to say about Chad and his co-workers
Closed October 2022
Source: Customer Satisfaction Survey
As a first time home buyer, I was very uncertain of the entire situation. Chad explained everything with ease and helped me with every step along the way.
Closed May 2022
Chad Sandell handled the entire loan process. He did an excellent job in every aspect of the process!!! I would use him again! Y'all can thank him for me.
Closed September 2021
Everything was fantastic from application to closing. I appreciate Chad and his efficiency. We are very happy in our new home and appreciate y'alls help.
Closed November 2021

