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Customer Testimonials

Real Reactions Straight from Our Customers

Curious why customers love working with PrimeLending? These real testimonials show how I help turn financing a home into a rewarding, empowering experience by listening, offering more options and keeping things simple every step of the way.

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What Customers are Saying

Kim A
Palmyra, NY

Tom was great to work with, very responsive and always available for questions. He made this crazy process way easier to handle. He explained all aspects in a clear and concise way to ensure that I fully understood everything that was expected of me, as well as what I should expect from him.

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Source: Zillow

Wayne W
Rochester, NY

Tom Hart and his team were exceptional professionals, knowledgeable, and worthy of my business. All my questions were quickly answered. Strongly recommend his team for your loan processing.

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Source: Zillow

Joshua P
Spencerport, NY

Tom was always available and always ready to answer questions. He also had no problem getting things done even on the weekend. I would recommend him to anyone looking for a home loan. He made the process so much less stressful than my last home purchase. Thanks!!!

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Source: Zillow

Nicole M
Spencerport, NY

Tom Hart was a pleasure to work with and would recommend him to family/ friends. The process was seamless and stayed on schedule which made everything much easier. Tom was available for questions and responded almost immediately. I would definitely work with Tom again!!

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Source: Zillow

Alexandra B
Spencerport, NY

Worked so well with us and helped us through the whole process. Would work with Tom and PrimeLending again in a heartbeat!!

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Source: Zillow

Keefe M
East Amherst, NY

Tom was a pleasure to work with. He was extremely knowledgeable and took the time to get to know my personal situation to offer me the best available options. I will most certainly be returning to Tom for any of my future mortgage needs.

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Source: Zillow

Tom
Rochester, NY

Tom was super friendly and responsive, was always available and addressed my questions and concerns more or less immediately throughout the entire home buying process. Thanks again Tom!

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Source: Zillow

Donna E
Canandaigua, NY

For my first time buying a home, overall it went very smoothly. Tom was very helpful as well as the realtor who answered all my questions through out the process. Very pleased

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Source: Zillow

Brian V
Rochester, NY

Tom and his team worked so hard, so diligently, and so quickly to lock in my mortgage. Available at all hours, quick to respond to questions...I am thankful and appreciative to Tom and his team. This was my second home purchase and I can say with certainty that I would recommend him and PrimeLending

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Source: Zillow

Theresa
Syracuse, NY

Tom Hart was amazing right from the beginning. I had no issues with the mortgage part of purchasing a home...I cannot say enough about the time and effort that Tom took to get me into my new home. Words could never tell him how much I appreciate all of his hard work. Thank you PrimeLending and Tom!

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Source: Zillow

Nathan S
Rochester, NY

I was referred to Prime from our realtor. They gave competitive rates. I enjoyed working with Tom he was easy to work with and helpful, especially as first time home owners.

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Source: Zillow

Matt F
Macedon, NY

Tom is great to work with. This is the second time he helped us and it was an easy process. I would highly recommend that anyone who is looking to use his services.

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Source: Zillow

Josh Z
Niagara Falls, NY

Tom and his team were excellent, I already refer anyone I know to them and will continue to do so. The customer service experience was great, he was able to explain everything, offer options and also provide me with resources for insurance and an attorney...

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Source: Zillow

Amanda P
Rochester, NY

Tom Hart and his team were great!! They were all extremely nice, professional, and helped you through everything, no matter the time or day they were always there! 

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Source: Zillow

Riley G
Clinton, NY

Tom was great to work with, from initial discussions as a first time home buyer, to collecting our information and checking our financing options, and ending with getting approved and closed. His team was great, answering questions and explaining... Excellent team, great process!

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Source: Zillow

Glenn G
Canandaigua, NY

Tom was able to answer any questions through the whole process. He answered any questions I had in a very quick time frame which put us at ease knowing he was there and cared. He got me a better rate than the bank I had been using for the past 32 years. I would recommend him to anybody...

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Source: Zillow

Colleen K
North Chili, NY

This was our second time working with Tom...When we decided to look in to refinancing, we reached out to him right away. He was able to get us a great interest rate and our closing costs ended much lower than we originally expected.  I highly recommend working with him!

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Source: Zillow