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Customer Testimonials

Real Reactions Straight from Our Customers

Curious why customers love working with PrimeLending? These real testimonials show how I help turn financing a home into a rewarding, empowering experience by listening, offering more options and keeping things simple every step of the way.

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What Customers are Saying

Gerald W.
Taylor, TX

Bill was awesome! Very communicative and patient with all my questions. I was worried about choosing the right lender and my RE agent recommended Bill and PrimeLending and I will too! Very smooth and easy process; couldn't be happier!

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Closed August 2025

Sharon L.
Jeffersonville, VT

From start to finish, Bill was an absolute superstar. The mortgage process can be incredibly daunting, but Bill's unwavering support and expertise made it feel manageable. What truly set Bill apart was his incredible dedication and responsiveness. Seriously, I'm not sure the man ever sleeps! He was available for me 24/7, answering my calls and texts at all hours, weekends included. This constant availability was an absolute game-changer, especially when I hit a few unexpected snags. He didn't just provide answers; he provided genuine reassurance and a clear path forward every time. He was a true partner in navigating every challenge, always a step ahead and a constant source of calm in what could have been a very stressful time. Bill is more than a mortgage broker—he's a highly skilled, supportive, and dedicated professional who genuinely cares about his clients. I recommend him without a single reservation and would work with him again in a heartbeat!

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Closed August 2025

Alexander H.
Austin, TX

Bill was great. Super helpful, took the extra time to help us understand every step of the process, and really went the extra mile the whole way through.

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Closed May 2025

Diana J.
Elgin, TX

Communication is the most important. To feel as though it is a clear transaction all upfront with the whole process. That is what I felt.

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Closed February 2025

Pattie B.
Austin, TX

I was kept informed at every step.

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Closed November 2024

Tracey M.
Laramie, WY

Billy Holleman was very responsive to my questions, running different pricing scenarios and explaining how many years it would take to recoup money I might have spent up front on points. It was very helpful when I was finally ready to make an offer on the property I wanted. He was also available on weekends and nights to answer questions. I appreciate that because buying a home is very stressful.

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Closed April 2024

Clay C.
Austin, TX

I worked with Bill when I bought my first house 4 years ago, and then again when I refinanced this year. He's professional, easy to get along with, good at communicating and explaining the ins and outs of the loan process. I really trust this guy and have referred several good friends his way. Highly recommended!

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Closed

Debra S.
Austin, TX

We've used Bill for loans on the last two houses we bought, including a tricky one with funding for a remodel rolled into the mortgage. He was efficient and had great ideas for helping us get the most for our money. He was also very cool and laid back to work with, never minding if I asked the same question a million times.

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Closed

Chris M.
Austin, TX

...he was straight-forward and honest, and walked me through the whole process. Should I ever need to re-finance I will look no further than Bill Holleman at Prime Lending, he's earned my trust and business.

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Paulina C.
Austin, TX

Bill Holleman was exceptional! He explained everything with clarity and consistency. Bill knows how to get the job done and I will be recommending him to friends and family looking to refinance or buy.

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Joe B
Austin, TX

Bill is a lending G.  This is the second home i've purchased with him and the man does deliver.  I shopped around and learned a lot about the mortgage biz.  Bill is very patient and answered all my questions and guided me through a dream like lending experience.

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Closed

Source: Yelp

Bertram G
Austin, TX

This was our second time working with Bill and we give him our highest recommendation. He is very easy to work with and will be very clear on what he needs from you to get things moving. We won't be working with anyone else--Bill is the "go to" guy.

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Closed October 2019

Jennifer O
Austin, TX

I simply wanted to say again how much I appreciate the role Bill Holleman played in my first home purchase. He ran countless scenarios for me, answered all my questions promptly, made himself super available and overall just embodied a calm, knowledgeable tone that I really appreciated.

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Closed July 2019

Elizabeth B.
Austin, TX

Bill is very patient, helpful, and responsive. He explained things well, so it was easy for us to understand as new home buyers. He has a great attitude and was pleasant to work with.

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Closed April 2024

Caroline K.
Dale, TX

Bill Hollamen is an expert and really cares about people.

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Closed April 2024